At a Glance
- Tasks: Ensure client satisfaction and coordinate project delivery for successful campaigns.
- Company: Join VirginLand, a fast-moving, mission-driven company with a collaborative culture.
- Benefits: Competitive salary, bonus structure, flexible work culture, and growth opportunities.
- Other info: Work in a dynamic environment with opportunities for professional development.
- Why this job: Make a real impact by delivering value to clients and shaping your career.
- Qualifications: Experience in client-facing roles and strong organisational skills required.
The predicted salary is between 51750 - 63250 £ per year.
Overview
Reports to: Operations Director & Land Director
Works closely with: Sales Director, Land Team
Location: London/ 1 day a week from home
Salary: Competitive Salary and Commission
The Role
We’re hiring a commercially minded, detail-oriented Client Success Lead to ensure our clients are consistently satisfied, engaged, and receiving strong value from our team. You’ll work alongside the Land and Operations team, acting as the bridge between client needs and delivery performance. Your role is to coordinate and track delivery, ensure alignment with client expectations, and drive client success. This is a delivery-focused, client-facing role that blends project coordination, customer success, and commercial awareness. You won’t be responsible for site acquisition — but you will ensure it’s being done at the right volume, in the right areas, and in line with what the client expects.
Key Responsibilities
- Client Success
- Serve as the primary non-technical point of contact for clients
- Monitor the effectiveness and consistency of each client campaign
- Ensure feedback loops are in place and acted on
- Lead or coordinate regular check-ins and reporting with clients
- Maintain oversight of retention risk and satisfaction levels
- Ensure appropriate client engagement and communication cadence
- Campaign Coordination
- Track campaign goals, timelines, and live progress
- Work with the Land Director and Senior Land Manager to course-correct campaigns when needed
- Ensure internal teams stay aligned with client expectations and contract scope
- Commercial Support
- Support pricing reviews, re-scoping discussions, and upsell opportunities
- Contribute to campaign reporting and performance overviews
- Collaborate with Sales to help transition new clients smoothly into delivery
What Success Looks Like
- High client satisfaction
- Campaigns running on-time and in scope
- Clear internal and external communication around client delivery
- Improved renewal and upsell performance
About You
- Must-Have
- Experience in client-facing roles such as Customer Success, Project Coordination, or Delivery Management
- Strong organisation and attention to detail
- Confident managing multiple projects and timelines at once
- Commercially aware — comfortable with contracts, renewals, and value conversations
- Great communicator, both written and verbal
- Able to build strong working relationships with internal teams and clients alike
- Understanding of B2B service or subscription-based business models
- Nice-to-Have
- Familiarity with land, planning, real estate, or property development
- Background in a startup or fast-paced delivery environment
Why Join VirginLand?
- Join a fast-moving, mission-driven well backed business
- Work in an experienced, collaborative team
- Shape a high-impact role with plenty of growth opportunity
- Contribute to delivering meaningful value to real clients and real projects
- Competitive salary, bonus structure, and flexible work culture
Client Success Lead in London employer: VirginLand by Ringley
At VirginLand, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our office in Oval, London, offers a collaborative environment where you can thrive alongside a talented team, with ample opportunities for personal and professional growth. We embrace technology and creativity, ensuring that our employees are at the forefront of reshaping the land acquisition landscape while enjoying the flexibility of hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Lead in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VirginLand by Ringley. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VirginLand by Ringley before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Lead in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VirginLand by Ringley:Your cover letter is your chance to shine! Tell us why you want to work at VirginLand by Ringley specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VirginLand by Ringley!
How to prepare for a job interview at VirginLand by Ringley
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
