Overview
Reports to: Operations Director & Land Director
Works closely with: Sales Director, Land Team
Location: London/ 1 day a week from home
Salary: Competitive Salary and Commission
The Role
We’re hiring a commercially minded, detail-oriented Client Success Lead to ensure our clients are consistently satisfied, engaged, and receiving strong value from our team. You’ll work alongside the Land and Operations team, acting as the bridge between client needs and delivery performance. Your role is to coordinate and track delivery, ensure alignment with client expectations, and drive client success. This is a delivery-focused, client-facing role that blends project coordination, customer success, and commercial awareness. You won’t be responsible for site acquisition — but you will ensure it’s being done at the right volume, in the right areas, and in line with what the client expects.
Key Responsibilities
Client Success
- Serve as the primary non-technical point of contact for clients
- Monitor the effectiveness and consistency of each client campaign
- Ensure feedback loops are in place and acted on
- Lead or coordinate regular check-ins and reporting with clients
- Maintain oversight of retention risk and satisfaction levels
- Ensure appropriate client engagement and communication cadence
Campaign Coordination
- Track campaign goals, timelines, and live progress
- Work with the Land Director and Senior Land Manager to course-correct campaigns when needed
- Ensure internal teams stay aligned with client expectations and contract scope
Commercial Support
- Support pricing reviews, re-scoping discussions, and upsell opportunities
- Contribute to campaign reporting and performance overviews
- Collaborate with Sales to help transition new clients smoothly into delivery
What Success Looks Like
- High client satisfaction
- Campaigns running on-time and in scope
- Clear internal and external communication around client delivery
- Improved renewal and upsell performance
About You
Must-Have
- Experience in client-facing roles such as Customer Success, Project Coordination, or Delivery Management
- Strong organisation and attention to detail
- Confident managing multiple projects and timelines at once
- Commercially aware — comfortable with contracts, renewals, and value conversations
- Great communicator, both written and verbal
- Able to build strong working relationships with internal teams and clients alike
- Understanding of B2B service or subscription-based business models
Nice-to-Have
- Familiarity with land, planning, real estate, or property development
- Background in a startup or fast-paced delivery environment
Why Join VirginLand?
- Join a fast-moving, mission-driven well backed business
- Work in an experienced, collaborative team
- Shape a high-impact role with plenty of growth opportunity
- Contribute to delivering meaningful value to real clients and real projects
- Competitive salary, bonus structure, and flexible work culture
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Client Success Lead employer: VirginLand by Ringley
At VirginLand, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our office in Oval, London, offers a collaborative environment where you can thrive alongside a talented team, with ample opportunities for personal and professional growth. We embrace technology and creativity, ensuring that our employees are at the forefront of reshaping the land acquisition landscape while enjoying the flexibility of hybrid working arrangements.
