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- Tasks: Lead and shape a new business support function in insurance operations.
- Company: Join a dynamic Lloyd's syndicate focused on operational excellence.
- Benefits: Enjoy competitive salary, career growth opportunities, and a collaborative work environment.
- Why this job: Be at the heart of operations, driving efficiency and making a real impact.
- Qualifications: Proven leadership experience in insurance operations and metrics design required.
- Other info: This role reports directly to the COO, offering high visibility and influence.
The predicted salary is between 54000 - 84000 £ per year.
Head of Operational Services (Insurance), London Eames is currently working closely with a Lloyd\’s syndicate on the appointment of a Head of Operational Services. We\’re seeking an experienced and forward-thinking operational leader to shape and lead a newly created business support function. Reporting into the COO, this role sits at the centre of the company\’s operations and is instrumental in driving process consistency, supporting underwriting efficiency, and overseeing several critical central services. The Head of Operational Services will provide oversight and leadership across three core areas; Data Processing & Quality Assurance , Credit Control , and Third-Party Oversight & Resilience . Proven experience leading operations or service teams within the Insurance market • Experience designing and tracking operational metrics, SLAs, and quality control frameworks • Eames Consulting is acting as an Employment Agency in relation to this vacancy. #
Head of Consultancy Services employer: Virginia Tech
Contact Detail:
Virginia Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Consultancy Services
✨Tip Number 1
Network with professionals in the insurance industry, especially those who have experience in operational leadership roles. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in operational services.
✨Tip Number 2
Familiarise yourself with the specific operational metrics and SLAs relevant to the insurance sector. Understanding these key performance indicators will not only help you in interviews but also demonstrate your commitment to driving efficiency and quality in operations.
✨Tip Number 3
Research the company’s current operational processes and identify areas for improvement. Prepare insights or suggestions that you can share during your discussions with us, showcasing your proactive approach and strategic thinking.
✨Tip Number 4
Be ready to discuss your previous experiences in leading service teams and how you've successfully implemented quality control frameworks. Use specific examples to illustrate your leadership style and the impact of your initiatives on operational success.
We think you need these skills to ace Head of Consultancy Services
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Head of Operational Services position. Understand the key responsibilities and required skills, especially in areas like data processing, credit control, and third-party oversight.
Tailor Your CV: Customise your CV to highlight relevant experience in operational leadership within the insurance market. Emphasise your achievements in designing operational metrics and quality control frameworks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss how your background aligns with the company's goals and how you can contribute to driving process consistency and supporting underwriting efficiency.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Virginia Tech
✨Showcase Your Leadership Experience
As a candidate for the Head of Operational Services, it's crucial to highlight your previous leadership roles. Prepare specific examples of how you've successfully led teams in the insurance sector, focusing on your ability to drive process consistency and improve operational efficiency.
✨Demonstrate Your Understanding of Metrics
Be ready to discuss your experience with designing and tracking operational metrics, SLAs, and quality control frameworks. This role requires a strong analytical mindset, so prepare to explain how you've used data to inform decision-making and enhance service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and operational acumen. Think about challenges you've faced in previous roles and how you overcame them, particularly in areas like data processing, credit control, and third-party oversight.
✨Align with Company Values
Research Eames Consulting and the Lloyd's syndicate to understand their values and culture. During the interview, align your responses with their mission and demonstrate how your vision for the operational services can contribute to their overall goals.
