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For Companies At a Glance
- Tasks: Manage a diverse portfolio of SME clients and deliver exceptional service daily.
- Company: Join Aon, a global leader in insurance brokerage with a commitment to better decision-making.
- Benefits: Enjoy hybrid work flexibility, comprehensive benefits, and two Global Wellbeing Days each year.
- Why this job: Experience a dynamic work environment with varied challenges and opportunities for professional growth.
- Qualifications: Good understanding of FCA principles and commercial risks; strong communication and organisational skills required.
- Other info: Aon promotes an inclusive culture and offers support for personal wellbeing and work/life balance.
The predicted salary is between 28800 - 43200 £ per year.
Client Service Advisor – SME Insurance, Glasgow
Do you thrive in a client-focused environment where delivering exceptional service is at the heart of everything you do?
Are you ready to apply your commercial insurance expertise with a global leader and take the next step in your career?
This hybrid role offers the flexibility to work both virtually and from our Glasgow office.
You\’ll be managing a portfolio of SME clients, each presenting distinct risk profiles and a broad mix of insurance needs. Working in a high-volume team within the small to medium business sector means engaging with a wide range of clients and challenges-making every day varied and rewarding.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
We deal with a wide variety of SME risks, managing a varied portfolio of clients with exposure to a wide variety of products. We are a high-volume team, as the clients that we deal with are in the small to medium sector, which gives us a good variety of clients and risks.
- To work closely with Appointed Representatives to ensure the highest level of service to each assigned Client in line with the agreed Service Levels and KPI\’s
- Develop and maintain strong relationships with Appointed Representatives to facilitate smooth brokerage operations
- Comply with regulatory and other standards as directed by line management
- Process and manage transactions, ensuring accuracy and compliance with company policies and industry regulations
- Work with internal teams to resolve issues and enhance service delivery
- Manage your own book of business, dealing with clients through the full renewal cycle to provide consistency of service
- Participate in continuous professional development
- Consider improvements in Client risk & insurance programme design
- Negotiate with insurers to secure renewal terms, process Mid Term adjustments and cover extensions when required and deal with day-to-day enquiries
- Identify revenue development opportunities on allocated Client accounts and make recommendations to Appointed Representatives
- Professionally represent Aon, demonstrating an understanding of Corporate objectives
How this opportunity is different
By joining Aon, you will become part of one of the world\’s leading insurance brokers with offices all around the world. We offer a wide-ranging benefits package and will recognise and support ways to balance your personal needs alongside the needs of our business. You will work closely with colleagues in our Glasgow office as well as those around the UK.
Skills and experience that will lead to success
- Good awareness of FCA principles and Aon\’s own Principles and Procedures
- Good level of technical knowledge in all commercial risks
- Good communication skills
- Very organised, with the ability to prioritise so work is delivered accurately and on time
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two \”Global Wellbeing Days\” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
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Client Service Advisor - SME Insurance (Glasgow) employer: Virginia Tech
Contact Detail:
Virginia Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Advisor - SME Insurance (Glasgow)
✨Tip Number 1
Familiarise yourself with the specific insurance products and services that Aon offers, especially those tailored for SME clients. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Aon, particularly those in client service roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed client relationships or resolved issues. Highlighting your experience in a high-volume environment will show that you're well-suited for the fast-paced nature of this role.
✨Tip Number 4
Stay updated on the latest trends and regulations in the commercial insurance sector. Being knowledgeable about industry changes will position you as a proactive candidate who is ready to contribute from day one.
We think you need these skills to ace Client Service Advisor - SME Insurance (Glasgow)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Service Advisor in SME Insurance. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in commercial insurance and client management. Use specific examples to demonstrate how you've successfully managed client portfolios and navigated various insurance needs.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to communicate effectively. Mention any experiences where you’ve successfully built relationships with clients or colleagues.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses Aon's values and the specific requirements of the role. Mention your understanding of FCA principles and how you can contribute to Aon's mission of better decision-making.
How to prepare for a job interview at Virginia Tech
✨Showcase Your Client-Focused Mindset
Since the role is centred around delivering exceptional service, be prepared to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to understand and meet diverse client needs.
✨Demonstrate Your Technical Knowledge
Brush up on your understanding of commercial insurance risks and FCA principles. Be ready to explain how your technical expertise can benefit the clients you'll be managing, as this will show your preparedness for the role.
✨Emphasise Your Organisational Skills
Given the high-volume nature of the team, it's crucial to demonstrate your ability to prioritise tasks effectively. Share examples of how you've managed multiple responsibilities while ensuring accuracy and compliance in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various client scenarios. Think about past experiences where you had to negotiate terms or resolve issues, and be ready to discuss these in detail.
