At a Glance
- Tasks: Ensure patients have a pleasant experience and manage clinic flow.
- Company: Virginia Eye Consultants, a leader in eye care with a patient-focused culture.
- Benefits: Full benefits package, including health insurance, 401k matching, and paid time off.
- Other info: Travel between locations is required, with mileage paid.
- Why this job: Make a real difference in patients' lives while enjoying a supportive work environment.
- Qualifications: High school diploma or equivalent; experience in customer service is a plus.
The predicted salary is between 18 - 20 £ per hour.
Company: Virginia Eye Consultants
Reports To: Operations Manager
Location: Norfolk, VA and requires travel to all VEC offices. We pay mileage!
Pay: $18-20 DOE
The primary goal of this position is to ensure patients have a pleasant experience. The patient coordinator accommodates patient’s requests within the guidelines of Virginia Eye Consultants Service Manual. THIS POSITION REGULARLY TRAVELS BETWEEN OUR NORFOLK AND HAMPTON LOCATIONS. Reliable transportation is required. Travel is paid in mileage and hourly rate.
- Manage the flow of our clinic, safeguarding any patient’s needs/concerns of their visit.
- Communicate with Clinic Manager/Team leads of delays which may inconvenience our patients. Further keep the communications open to our patients of these delays.
- Facilitate any items needing assistance with scheduled appointments/miscommunication of same/anything out of the normal flow of the day needing approvals.
- Resolutions on any patient issue relating to appointments, timeframes, communications with any and all staff and departments.
- Receive all guests and minimize any interruptions which may delay our doctors from seeing their patients.
- Spearhead, along with Director of Patient Experience, Virginia Eye Consultant’s Concierge Service, which provides our high-quality care with a personalized amenity for those patients with time frame demands.
- Coordinate events with our CEO and Director of Patient Experience, internally and within the community, for the advancement of our practice and serving our patient base.
- Keeping all satellite locations stocked with supplies/brochures and overseeing the inventory of same.
- Travel to all our satellite locations ensuring our 5-star culture is being vigorously observed, while assisting with decisions/issues which may arise from daily operations within our satellites.
- Assisting both staff and patients with transportation, hotels, hearing impaired appointments and communications with our Surgery Department, ASC and Administrative Assistants for our VEC partners.
- This position oversees all staff properly greeting patients upon arrival, anticipating our patient’s needs while with us, providing a fond farewell upon their departure…along with training, by example, the same.
Other Skills and Abilities:
- Reliable transportation that would allow employee to go to multiple work locations with minimal notice.
- Ability to work weekends when applicable.
- Desire to gain industry knowledge and training.
- Demonstrates initiative in accomplishing practice goals.
- Ability to grow, adapt, and accept change.
- Consistently creating a positive work environment by being team-oriented and patient-focused.
- Commitment to work over 40 hours to meet the needs of the business.
- Ability to interact with all levels of employees in a courteous, professional manner at all times.
Education:
High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Perks:
- Full Benefits Package - Medical, Vision, Dental and Life Insurance.
- 401k + Employer Matching.
- Paid Time Off and Paid Holidays.
- Paid Maternity Leave.
- Optical Education Reimbursement.
- Competitive Base Pay.
We offer health/dental/vision insurance, employer-paid life insurance, Paid Time Off (PTO), employer-matched 401k, monthly incentive programs, generous employee purchase program, family purchase events, certification reimbursements, a leadership team that knows everyone by name and loves to promote from within, and a whole lot more!
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Patient Coordinator - Concierge- full benefits, no weekends in Norfolk employer: Virginia Eye Consultants
Virginia Eye Consultants is an exceptional employer that prioritises employee well-being and professional growth. With a full benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays, employees enjoy a supportive work culture that values teamwork and patient care. Located in Norfolk, VA, with travel opportunities to nearby cities, this role offers a unique chance to develop skills in a dynamic environment while making a meaningful impact on patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator - Concierge- full benefits, no weekends in Norfolk
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Virginia Eye Consultants.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Virginia Eye Consultants.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Virginia Eye Consultants, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Coordinator - Concierge- full benefits, no weekends in Norfolk
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Virginia Eye Consultants.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Virginia Eye Consultants.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Virginia Eye Consultants. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Virginia Eye Consultants. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Virginia Eye Consultants
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Virginia Eye Consultants’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
