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- Tasks: Ensure patients have a pleasant experience and manage clinic flow.
- Company: Join a leading eye care provider with a focus on patient satisfaction.
- Benefits: Full benefits, competitive pay, paid time off, and 401k matching.
- Other info: Dynamic role with opportunities for growth and community engagement.
- Why this job: Make a real difference in patients' lives while enjoying a flexible schedule.
- Qualifications: Customer service skills and reliable transportation required.
The predicted salary is between 30000 - 40000 £ per year.
The primary goal of this position is to ensure patients have a pleasant experience. The patient coordinator accommodates patient’s requests within the guidelines of Virginia Eye Consultants Service Manual. This position regularly travels between our Norfolk and Hampton locations. Reliable transportation is required. Travel is paid in mileage and hourly rate.
- Manage the flow of our clinic, safeguarding any patient’s needs/concerns of their visit.
- Communicate with Clinic Manager/Team leads of delays which may inconvenience our patients. Further keep the communications open to our patients of these delays.
- Facilitate any items needing assistance with scheduled appointments/miscommunication of same/anything out of the normal flow of the day needing approvals.
- Resolutions on any patient issue relating to appointments, timeframes, communications with any and all staff and departments.
- Receive all guests and minimize any interruptions which may delay our doctors from seeing their patients.
- Spearhead, along with Director of Patient Experience, Virginia Eye Consultant’s Concierge Service, which provides our high-quality care with a personalized amenity for those patients with time frame demands.
- Coordinate events with our CEO and Director of Patient Experience, internally and within the community, for the advancement of our practice and serving our patient base.
- Keeping all satellite locations stocked with supplies/brochures and overseeing the inventory of same.
- Travel to all our satellite locations ensuring our 5-star culture is being vigorously observed, while assisting with decisions/issues which may arise from daily operations within our satellites.
- Assisting both staff and patients with transportation, hotels, hearing impaired appointments and communications with our Surgery Department, ASC and Administrative Assistants for our VEC partners.
- This position oversees all staff properly greeting patients upon arrival, anticipating our patient’s needs while with us, providing a fond farewell upon their departure…along with training, by example, the same.
Other Skills and Abilities
- Reliable transportation that would allow employee to go to multiple work locations with minimal notice.
- Ability to work weekends when applicable.
- Desire to gain industry knowledge and training.
- Demonstrates initiative in accomplishing practice goals.
- Ability to grow, adapt, and accept change.
- Consistently creating a positive work environment by being team-oriented and patient-focused.
- Commitment to work over 40 hours to meet the needs of the business.
- Ability to interact with all levels of employees in a courteous, professional manner at all times.
Education
High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Perks:
- Full Benefits Package - Medical, Vision, Dental and Life Insurance.
- 401k + Employer Matching.
- Paid Time Off and Paid Holidays.
- Paid Maternity Leave.
- Optical Education Reimbursement.
- Competitive Base Pay.
We offer health/dental/vision insurance, employer-paid life insurance, Paid Time Off (PTO), employer-matched 401k, monthly incentive programs, generous employee purchase program, family purchase events, certification reimbursements, a leadership team that knows everyone by name and loves to promote from within, and a whole lot more!
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Patient Concierge - Strong customer service, no weekends in Norfolk employer: Virginia Eye Consultants
Contact Detail:
Virginia Eye Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Concierge - Strong customer service, no weekends in Norfolk
✨Tip Number 1
Get to know the company! Research Virginia Eye Consultants and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about ensuring a pleasant experience for patients, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your chat!
✨Tip Number 3
Be proactive! If you get the chance to meet the team or visit the locations, take it! Showing up in person can make a lasting impression and demonstrates your commitment to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Virginia Eye Consultants. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Concierge - Strong customer service, no weekends in Norfolk
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to ensure a pleasant experience for others, just like you'll be doing for our patients!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be helping to manage patient flow and concerns.
Tailor Your Application: Take a moment to tailor your application to the specific role of Patient Concierge. Mention any relevant experiences that align with the responsibilities listed in the job description, so we can see how you fit right in!
Apply Through Our Website: Don't forget to submit your application through our website! This is the only way we'll consider your application, so make sure you follow this step to get your foot in the door with us.
How to prepare for a job interview at Virginia Eye Consultants
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Concierge role. Familiarise yourself with the responsibilities listed in the job description, especially around patient communication and managing clinic flow. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about ensuring a pleasant experience for patients, be ready to share specific examples of how you've excelled in customer service in the past. Think of situations where you resolved issues or went above and beyond for a customer, as this will highlight your suitability for the role.
✨Prepare for Travel Questions
Given that the position requires travel between locations, be prepared to discuss your transportation plans and how you’ll manage your time effectively. Mention any previous experience you have with travelling for work, as it shows you’re adaptable and reliable.
✨Emphasise Teamwork and Communication
This role involves working closely with various staff members and departments. Be ready to talk about your teamwork experiences and how you’ve maintained open lines of communication in past roles. Highlighting your ability to collaborate will reassure the interviewers that you can fit into their team-oriented culture.