Certified Ophthalmic Assistant - Supervisor - Full benefits, no weekends! in Norfolk

Company: Virginia Eye Consultants

Department: Ophthalmology

Location: This position is located in Norfolk, VA and requires travel to our Virginia Beach, Suffolk, and Hampton offices as needed. We pay mileage!

Pay: $26-31 DOE, COA certification required

SUMMARY

A Clinic Supervisor is a highly engaged leader that possesses a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute day-to-day operations of the office by ensuring the following is completed: Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office.
• Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software.
• Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas.
• Lead the office by guiding them to success through focused support and coaching.
• Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office.
• Collaborate with Clinic Manager and HR on employee relations and recruitment needs.
• Collaborate with other Clinic Supervisors and Managers to develop creative approaches to areas of improvement.
• Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions.
• Actively train employees on how to provide a world-class patient experience.
• Act as the liaison between employees and the Clinic Manager and Corporate.
• Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way.
• Ensure the office and employees are always compliant with HIPAA.
• Other duties as assigned.

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Exhibit fair and compassionate leadership.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Consistently creating a positive work environment by being team-oriented and patient-focused.
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable.
• Commitment to work over 40 hours to meet the needs of the business.
• Ability to work weekends when applicable.

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or GED equivalent.
• Minimum Required: Two years of management experience in Ophthalmology or related industry.

LICENSES AND CREDENTIALS

• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification preferred.

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance.
• 401k + Employer Matching.
• Paid Time Off and Paid Holidays.
• Paid Maternity Leave.
• Optical Education Reimbursement.
• Competitive Base Pay.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.