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- Tasks: Own and evolve customer performance KPIs to enhance engagement strategies.
- Company: Leading customer engagement firm based in London with a focus on innovation.
- Benefits: Competitive salary, flexible working arrangements, and exceptional benefits.
- Why this job: Make a real impact on customer experiences and drive engagement.
- Qualifications: Strong data literacy and communication skills required.
- Other info: Diverse perspectives valued in a dynamic work environment.
The predicted salary is between 74000 - 91000 £ per year.
A leading customer engagement firm based in London is seeking an experienced professional to own and evolve customer performance KPIs within the Virgin Red member base. This pivotal role requires strong data literacy and communication skills, as you'll translate insights into actionable strategies across various teams.
With a competitive salary range of £74,000 to £91,000 and exceptional benefits, this position emphasizes flexible working arrangements and values diverse perspectives. Join us in enhancing customer experiences that drive engagement.
Customer Strategy & Performance Lead employer: Virgin
Contact Detail:
Virgin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Strategy & Performance Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills in data literacy and communication can shine through. We want you to show them why you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are talking about your experience and insights, the better you'll perform.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Strategy & Performance Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Strategy & Performance Lead. Highlight your experience with customer performance KPIs and data literacy, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to showcase your communication skills. Tell us how you've translated insights into actionable strategies in the past, and why you're excited about enhancing customer experiences.
Showcase Your Data Skills: Since this role requires strong data literacy, don’t shy away from mentioning specific tools or methodologies you’ve used. We want to see how you can leverage data to drive engagement.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Virgin
✨Know Your KPIs
Before the interview, make sure you understand key performance indicators (KPIs) relevant to customer engagement. Research how they apply to the Virgin Red member base and be ready to discuss how you would evolve these metrics to enhance customer experiences.
✨Showcase Your Data Skills
Since strong data literacy is crucial for this role, prepare examples of how you've used data to drive decisions in previous positions. Be specific about the tools you used and the outcomes achieved, as this will demonstrate your capability to translate insights into actionable strategies.
✨Communicate Clearly
Effective communication is key in this position. Practice explaining complex data insights in simple terms. You might even want to do a mock interview with a friend where you focus on clarity and conciseness in your responses.
✨Embrace Diversity
This company values diverse perspectives, so be prepared to discuss how your unique background or experiences can contribute to the team. Think about times when you've worked in diverse teams and how that has shaped your approach to customer engagement.
