Senior Technical Lead - Pega

Business Unit: Enterprise Systems

Salary range: £72,800 - £95,200 per annum

Location: United Kingdom, Hybrid, with occasional travel to one of our hubs (Glasgow, Gosforth)

Our Team

We are on the lookout for an enthusiastic and skilled Pega Senior Tech Lead to join our dynamic OEE team within Enterprise Systems. We are a dedicated group with a singular focus: delivering cutting-edge technology to empower our colleagues to deliver top-notch customer service at lightning speed.

The OEE (Operations Engineering Efficiencies) is part of Enterprise Systems, closely partnering with various Operations teams to provide them with the technology systems that support our customers and colleagues. We have developed several critical products leveraging Pega over the years for Account Opening, Account Switching and several workflow and case management solutions across Mortgages, Business Banking, Personal Banking and more. We are looking to not only continue to enhance those propositions but have ambitions to improve our customer and colleague experiences by growing our Pega capability where appropriate. In addition, we have a migration program underway to migrate all our Pega on-prem applications to evergreen Pega Cloud platform on AWS.

This role will be leading the Pega Engineering capability within OEE. You will support and develop the Engineers, provide engineering leadership and own the delivery of our Pega applications ensuring our systems are scalable, secure and efficient and supporting the cloud modernisation programme.

What you’ll be doing

• Reporting to the Engineering Lead, you’ll be responsible for line managing a team of talented Engineers and provide direction for the capabilities being built by them. This includes recruitment activities, management of team financials and ensure delivery is done using approved tools and technologies.
• Build and maintain Pega delivery roadmap working with the business stakeholders whilst also ensuring continued focus on Platform Health and stabilisation and building secure, resilient and observant platforms.
• Management of team financials.
• Lead and drive end-to-end software delivery ensuring business expectations on delivery and code quality are met.
• Drive continuous improvements and improve ways of working including collaboration with relevant areas (e.g. Devops, Release Management, QA) to enable faster release and deployment cycles.
• Responsible for Supplier Relationship Management tasks for our relationship with Pega and maintaining strong relationships with Operations teams and our delivery partners.
• Work with architecture team to design solutions that are secure, scalable and optimised for performance.
• Provide technical guidance and mentorship to team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement.
• Ensure best practices and standards are built and followed in Pega development.

We need you to have

• Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers.
• Excellent communication skills with ability to explain complex technical concepts to a non-technical audience.
• Excellent hands-on technical skills to help the team and solve problems at hand.
• Deep understanding of Pega’s architecture, tools and methodologies with proficiency in designing and implementing Pega solutions.
• Familiarity with SOAP, REST, HTML, CSS and JavaScript for custom UI development in Pega.
• Experience with AWS cloud platform and cloud integration.
• Experience of working in an Agile environment and will champion ongoing improvements to ways of working.
• Strong Engineering skills but also a background to Solution/Architectural Design.

It’s a bonus if you have but not essential

• Pega Certification for System Architect.
• Cloud certification (e.g., AWS Certified Solutions Architect) is a plus.
• Experience in projects migrating on-premises workloads to Cloud (IaaS, PaaS and SaaS).
• Experience working in Financial Services or Other regulated market sector.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
• And there’s no waiting around, you’ll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money

We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people’s lives. We’re customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we’re able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money

Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.

Now the legal bit

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK. If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.