Senior Quality Assurance Manager

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This range is provided by Virgin Money. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Business Unit: Financial Crime

Salary range: Circa £70,000 per annum DOE + Benefits

Location: UK Hybrid Glasgow/Gosforth/London

Contract type: Permanent full-time

Our Team

We’re expanding the newly formed Economic Crime Hub Team in 1st Line Financial Crime and creating a Quality Assurance function. Our vision is to deliver consistent, high-quality assurance against high-risk process across our Financial Crime teams.

What you’ll be doing

• Assessing the financial crime operational universe and implementing a risk-based assurance framework that focuses on the highest risk areas.
• Leading a team to provide assurance on the performance of colleagues, high risk processes and high-risk people to ensure delivery of a regulatory compliant customer journey.
• Maintain a suite of MI and analyse error examples and trends across the Operation, identifying any training, skill, behavioural gaps and make recommendations to management.
• Helping to write quality assurance reports for key governance meetings.
• Challenge working practices and methods through interpretation of quality assurance outcomes as well as providing recommendations that support risk-based monitoring activity and improved customer journeys.
• Facilitate monthly reviews of the findings with Managers to ensure a collaborative approach to feedback and understanding by clearly articulating findings.
• Be responsible for continuously identifying improvements Quality Checking processes, ensuring actions are in place to facilitate the provision of timely and relevant training to all colleagues
• Supporting the Economic Crime leadership team in making tactical and strategic decisions to further enhance customer experience and avoid harm.

We need you to have

• A strong background of Financial Crime Risk in banking or financial services, especially Operations for personal and business banking customers.
• Experience in multiple financial crime processes, for example Transaction Monitoring, Name Screening, Payment Screen, Enhanced Due diligence etc.
• Experience in risk management principles and practises.
• Well-developed decision making and judgement with experience of working in a quality assurance environment.
• Excellent communication, interpersonal, questioning and listening skills.

It’s a bonus if you have but not essential

• Relevant qualification from International Compliance Association (ICA) or equivalent e.g. Diploma in Financial Crime Prevention
• Experience in one of the following areas, 1st Line Control teams, 2LOD Compliance Assurance or Audit.

Red Hot Rewards

• Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there\’s no waiting around, you\’ll enjoy these benefits from day one.

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Quality Assurance

As a Disability Confident Leader, we\’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at careers@virginmoney.com.

If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years\’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre‑employment checks – we\’ll ask for six years of regulatory references, and once in the role, you\’ll be subject to periodic employment checks.