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- Tasks: Lead a team to enhance customer experience through Conversational AI and our Virtual Assistant 'Redi'.
- Company: Join Virgin Money, a forward-thinking company focused on transforming banking experiences.
- Benefits: Enjoy a competitive salary, remote work options, and amazing perks.
- Why this job: Be a change maker in a dynamic environment that values innovation and customer focus.
- Qualifications: Experience in Conversational AI and a passion for customer service are essential.
- Other info: This role offers opportunities for mentorship and professional growth within a collaborative team.
The predicted salary is between 49600 - 74400 £ per year.
Business Unit: Group Commercial Salary range: £49,600 – £74,400 per annum DOE + red hot benefits Location: Remote within the UK, with travel to Hubs as requiredBe a change maker with more cha-ching. Live a life more Virgin. Our Team Do you work in Conversational AI? We are looking for someone who is passionate, pragmatic and, customer focused to help support our team. We need you to help lead and work as part of a small conversational team to help transform customer experience using our Virtual Assistant ‘Redi’ and our One Help FAQ portal. The role is a mix of art and science. The art of good conversation and the science of the engineering that underpins it. There’s plenty of scope to lead key changes that optimise the customer experience, and you’ll be breaking new ground for Virgin Money expanding these products as a service to the entire bank. What you’ll be doing Working as part of a multi-disciplined Squad to deliver work in Sprints, contributing and leading from time to time, standard Agile planning ceremonies (sprint planning, sprint retro, stand-ups). Owning the Player Coach role to support with training of new/existing Conversational Analysts, ensuring they understand the process for both Redi and the Help portal, and being a mentor to them to get them upskilled as quickly as possible. Deputising for and s…
Senior Conversational Banking Analyst employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Conversational Banking Analyst
✨Tip Number 1
Familiarize yourself with the latest trends in Conversational AI. Understanding the current landscape and innovations will not only help you in interviews but also show your passion for the field.
✨Tip Number 2
Engage with online communities or forums related to Conversational Banking. Networking with professionals in the industry can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experience through conversational tools. Highlighting your practical experience will demonstrate your capability to lead key changes.
✨Tip Number 4
Showcase your Agile experience. Since the role involves working in Sprints, being able to discuss your familiarity with Agile methodologies will set you apart from other candidates.
We think you need these skills to ace Senior Conversational Banking Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Conversational Banking Analyst position. Understand the key responsibilities and required skills, especially around Conversational AI and Agile methodologies.
Tailor Your CV: Customize your CV to highlight relevant experience in Conversational AI, customer experience transformation, and any leadership roles you've held. Use specific examples that demonstrate your ability to work in a multi-disciplined team and lead projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Conversational AI and customer-focused solutions. Mention how your background aligns with Virgin Money's goals and how you can contribute to the team’s success.
Highlight Your Soft Skills: In your application, emphasize soft skills such as communication, mentorship, and adaptability. These are crucial for the Player Coach role and will help demonstrate your fit for the team culture.
How to prepare for a job interview at Virgin Money
✨Show Your Passion for Conversational AI
Make sure to express your enthusiasm for Conversational AI during the interview. Share specific examples of projects you've worked on that demonstrate your passion and how they relate to enhancing customer experience.
✨Understand Agile Methodologies
Since the role involves working in Sprints and Agile planning ceremonies, be prepared to discuss your experience with Agile methodologies. Highlight any relevant roles where you contributed to sprint planning or retrospectives.
✨Demonstrate Leadership Skills
As a Player Coach, you'll need to mentor others. Be ready to share examples of how you've successfully trained or mentored colleagues in the past, focusing on your approach to developing their skills.
✨Prepare for Technical Questions
Expect technical questions related to Conversational AI and the engineering behind it. Brush up on the latest trends and technologies in the field, and be ready to discuss how you can apply them to improve Virgin Money's services.
