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For Companies At a Glance
- Tasks: Deliver exceptional customer service and educate clients on digital banking solutions.
- Company: A customer-focused banking institution with a vibrant team culture.
- Benefits: Competitive benefits package to support your career growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service and technology.
- Other info: Exciting opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
A customer-focused banking institution seeks a Customer Consultant at their Rothwell branch. In this role, you will deliver exceptional service, educate customers on digital solutions, and help resolve any banking queries.
Ideal candidates will have strong communication skills and a passion for customer service, along with an enthusiasm for technology. This role offers a vibrant team environment and a range of competitive benefits to support your career growth.
Customer Experience Consultant - Banking & Digital Services in Rothwell employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Consultant - Banking & Digital Services in Rothwell
✨Tip Number 1
Get to know the company! Research their values and services, especially in digital banking. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional service, try role-playing common customer scenarios with a friend. It’ll boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your tech enthusiasm! Be ready to discuss how you've used technology to improve customer experiences in the past. This will demonstrate your passion for both customer service and digital solutions.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s a great way to ensure your details are in the right hands and gives us a chance to connect with you sooner.
We think you need these skills to ace Customer Experience Consultant - Banking & Digital Services in Rothwell
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond to provide exceptional service in the past.
Highlight Your Tech Savviness: Since this role involves educating customers on digital solutions, make sure to mention any relevant tech skills or experiences. We want to know how you can help our customers navigate the digital banking world!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing candidates who take the extra step to align their skills with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Virgin Money
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to ensure customer satisfaction. This will show your potential employer that you’re not just about solving problems, but also about creating positive experiences.
✨Familiarise Yourself with Digital Banking Solutions
Since this role involves educating customers on digital solutions, make sure you understand the latest banking technologies and platforms. Research common digital tools used in banking and be prepared to explain how they can benefit customers. This will demonstrate your enthusiasm for technology and your ability to help customers navigate these services.
✨Practice Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend or family member. This will help you feel more confident and prepared to engage with customers during the interview.
✨Show Your Passion for Customer Experience
Let your passion for customer service shine through. Share specific examples of how you’ve gone above and beyond for customers in previous roles. This will help the interviewers see that you genuinely care about providing exceptional service, which is exactly what they’re looking for.
