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For Companies At a Glance
- Tasks: Welcome customers, resolve queries, and educate on digital services.
- Company: Join Virgin Money, a fun and inclusive banking environment.
- Benefits: Enjoy 25 days holiday, private medical insurance, and career development.
- Why this job: Make a real difference in customers' lives while having fun at work.
- Qualifications: Passion for customer service and great communication skills required.
- Other info: Be part of a collaborative team with fantastic perks and growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Leeds Hunslet branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you’re looking for!
Responsibilities
- Welcoming our lovely customers to the Branch.
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking.
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
- Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
- You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.
Qualifications
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A keen interest in all things digital with a desire to keep up to date with up‑and‑coming technology news.
Bonus (not essential)
- Some financial services experience.
- Knowledge of banking products.
- Working knowledge of Microsoft Office applications.
Benefits
- 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
- Private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance‑related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our flexible benefits scheme.
- Life assurance to provide peace of mind for you and your loved ones.
- Up to 2 days of paid volunteering a year.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we’re the UK’s first full‑service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun‑filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference.
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
Customer Consultant Virgin Money Opportunities Search Results Virgin Money Current Opportunities in Rothwell employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant Virgin Money Opportunities Search Results Virgin Money Current Opportunities in Rothwell
✨Tip Number 1
Get to know Virgin Money inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Consultant. The more comfortable you are, the better you'll connect with customers and impress the interviewers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be able to track your progress and stay updated on any new opportunities that pop up.
We think you need these skills to ace Customer Consultant Virgin Money Opportunities Search Results Virgin Money Current Opportunities in Rothwell
Some tips for your application 🫡
Show Your Passion: When writing your application, let your genuine passion for customer service shine through. We want to see how much you care about helping others and making their banking experience enjoyable!
Be Personable: Remember, you're applying to be the face and voice of Virgin Money! Use a friendly tone in your application and share examples of how you've built rapport with customers in the past.
Highlight Your Curiosity: We love candidates who are curious and eager to learn! Mention any experiences where you've asked questions or sought out solutions to better serve customers, especially in a digital context.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you on the path to joining our fabulous team at Virgin Money!
How to prepare for a job interview at Virgin Money
✨Know Your Stuff
Before the interview, make sure you understand Virgin Money's values and services. Familiarise yourself with their digital offerings and how they benefit customers. This will help you answer questions confidently and show your genuine passion for helping others.
✨Showcase Your Communication Skills
As a Customer Consultant, great communication is key. Practice articulating your thoughts clearly and engagingly. You might want to role-play common customer scenarios with a friend to demonstrate your ability to build rapport and resolve queries effectively.
✨Be Enthusiastic and Positive
Bring your energy to the interview! Show your enthusiasm for the role and the company. Share examples of how you've worked well in teams or tackled challenges with a positive attitude. This will resonate well with the interviewers who value a fun and collaborative environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This not only shows your interest but also gives you a chance to assess if Virgin Money is the right fit for you. Think about asking how they support employee development or what a typical day looks like for a Customer Consultant.
