Portfolio Strategy Analyst

Business Unit: Group Unsecured Lending Salary range: £39,200 – £49,000 per annum DOE + Benefits Location: UK Hybrid – Glasgow, Edinburgh, Leeds, Gosforth, Chester, London Contract type : Permanent Our Team We\’re looking for a talented analyst to join our Existing Customer Management team and help shape the future of our customer support strategies. You\’ll play a key role in understanding our unsecured lending performance, spotting opportunities, and helping us deliver great outcomes for our customers. What you\’ll be doing Providing insight – You\’ll explore portfolio performance and bring together detailed analysis with a wider view of the market, including competitor trends. Driving customer outcomes – You\’ll support our Consumer Duty scorecards, using data to identify issues and working across teams to ensure positive outcomes for our customers. Understanding performance – You\’ll assess commercial and credit performance across unsecured lending to highlight risks, opportunities and improvements. Supporting transformation – You\’ll help us work smarter by recommending new tools, data approaches and analytical methods that improve how we operate. Collaborating with others – You\’ll work closely with colleagues and stakeholders across the business, building strong relationsh…