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- Tasks: Welcome customers, resolve queries, and guide them through digital services.
- Company: Join Virgin Money, a forward-thinking bank with a fun and inclusive culture.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Passion for customer service and great communication skills are essential.
- Other info: Flexible working options and opportunities for career progression await you.
The predicted salary is between 25250 - 25250 £ per year.
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our Peterhead branch has an opportunity to join the team and help customers face to face and over the phone.
What you’ll be doing:
- Welcoming our lovely customers to the Branch.
- Helping our customers use digital services, educating them to understand the benefits of digital, and guiding them through the process.
- Resolving any queries customers may have with their banking.
- Having great conversations to understand customer needs and desires, then using your knowledge of our products and services to find the best solution.
- Working with colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
- You’ll be an ambassador for Virgin Money, showcasing the work we do and participating in events in-branch and in the local community.
We need you to have:
- Some experience or a passion for working in a customer service environment and a desire to deliver brilliant service.
- Curiosity to ask questions and offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A keen interest in all things digital with a desire to stay up to date with technology news.
It’s a bonus if you have but not essential:
- Some financial services experience.
- Knowledge of banking products.
- Working knowledge of Microsoft Office applications.
Red Hot Rewards:
- 25 days holiday per year, increasing to 30, with option to buy more.
- Private medical insurance.
- A highly competitive pension.
- Access to an annual performance-related bonus.
- Training and development to progress your career.
- Flexible benefits scheme options.
- Life assurance.
- Up to 2 days of paid volunteering a year.
If we’re lucky to receive a lot of interest, we may close the advert early. Please submit your applications as soon as possible.
Virgin Money is more than a bank. As part of the Nationwide group, we are the UK's first full-service mutual bank serving millions of retail and business customers, driven by our purpose: Banking but fairer, more rewarding and for the good of society. You’ll be part of an organisation positioned to make a difference to customers, communities and society with a collaborative, customer-obsessed, and engaging career journey.
Be yourself at Virgin Money. We celebrate everyone. We have fun, think big, and include everyone in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to an inclusive culture where colleagues feel safe and heard.
As a Disability Confident Leader, we’re committed to removing obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at careers@virginmoney.com.
Please note: If we receive a high volume of eligible applications, we may prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair consideration for all applicants.
Customer Consultant in Peterhead employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Peterhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can showcase your customer service skills and your enthusiasm for helping others. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be yourself! Virgin Money values authenticity, so don’t be afraid to let your personality shine through during the interview. Share your experiences and how they’ve shaped your approach to customer service. They want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Consultant in Peterhead
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let us see your enthusiasm for customer service shine through! Share any experiences you've had that highlight your ability to connect with customers and provide them with the best solutions.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you can bring your unique flair to our team at Virgin Money!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Virgin Money
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences and how you’ve handled customer queries or complaints. Be ready to share specific examples that highlight your ability to engage with customers and resolve issues effectively.
✨Show Your Digital Savvy
Since the role involves helping customers with digital services, make sure you’re familiar with the latest banking technologies and digital tools. Prepare to discuss how you can educate customers on these services and why they’re beneficial. This will show your enthusiasm for technology and your commitment to helping others.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise what they say to show you’re engaged. This will reflect your ability to understand customer needs and build rapport, which is crucial for a Customer Consultant.
✨Be Yourself and Have Fun
Virgin Money values authenticity and a positive attitude. Don’t be afraid to let your personality shine through during the interview. Share your passion for customer service and any fun anecdotes that showcase your character. Remember, they want to see how you’ll fit into their team culture!
