Operational Resilience Manager

Business Unit: Unsecured Lending

Salary range: £58,400 - £87,600 per annum DOE + benefits

Location: UK Hybrid Onsite in Chester once a Qtr and local hub once a month.

Contract type: Permanent

Our Team

This is an exciting time to join a newly established Business Control & Strategic Services function within Unsecured Lending, focused on driving robust governance, operational resilience, and strategic oversight. As part of a high-impact team partnering closely with Fraud Strategy, you’ll help shape the future of control.

What you’ll be doing:

• Define and embed Unsecured Lending's approach to executing the Group's Operational Resilience Framework, ensuring comprehensive documentation and reporting for all Important Business Services (IBS), including mapping key dependencies.
• Influence and challenge third-party contract negotiations to ensure operational resilience is fully considered and embedded from the outset.
• Collaborate with Partnership teams to design and implement best-in-class controls and documentation for IBS, including those managed jointly with strategic partners.
• Lead the design, execution, and reporting of resilience planning and testing, ensuring timely action tracking and resolution of identified issues.
• Drive continuous improvement by maintaining and enhancing logs of resilience risks and vulnerabilities, ensuring effective closure and outcome monitoring.
• Oversee impact tolerance tracking and reporting, using business insight to ensure services meet resilience standards and deliver optimal outcomes.
• Provide thought leadership across agile teams, workshops, and working groups to address resilience challenges and close identified gaps.
• Develop and deliver clear, insightful dashboards and reporting for governance and regulatory purposes, ensuring senior stakeholders are informed and actions are well-defined.

We need you to have:

• Significant experience across resilience disciplines, with strong knowledge of the operational resilience regulatory landscape and familiarity with Virgin Money's Operational Resilience Framework.
• Proven leadership and people management skills, with experience in developing high-performing teams and supporting colleagues through change and transformation.
• Expert-level communication and collaboration abilities, with a track record of influencing senior stakeholders and working effectively across Commercial and Risk teams.
• Advanced change management and continuous improvement mindset, with the ability to drive innovation and embed resilience best practices across the business.
• Strong analytical and problem-solving skills, capable of interpreting complex regulatory, industry, and economic developments and assessing their impact on business resilience.
• Strategic and commercially focused, with sound business acumen, risk management expertise, and the ability to build strong networks to support long-term resilience planning.

Red Hot Rewards:

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
• And there’s no waiting around, you’ll enjoy these benefits from day one.

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we’re the UK’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit: Although some of our roles allow you to be based anywhere in the UK, we’ll need you to confirm you have the right to work in the UK. If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.