Senior Collections Analyst in Newcastle upon Tyne

Join to apply for the Credit Risk MI Analyst role at Virgin Money

This role offers a competitive pay based on experience. Talk with your recruiter for details.

Base pay range

Business Unit: Customer Operations

Salary range: £32,800 – £41,000 per annum DOE + benefits

Our Team

Our Collections and Recoveries business continues to support customers who are going through difficult times. We need talented individuals to help us transform our business. We’re looking for an enthusiastic and passionate Collections & Recoveries MI Analyst to join our team and focus on driving data‑led decisions at the heart of everything we do.

What you’ll be doing

• Build scalable and repeatable routines to ingest data from a number of sources in different formats.
• Deliver purposeful and insightful MI and supporting commentary on performance within Risk Operations.
• Interpret results, identifying, understanding and highlighting key trends.
• Become an expert in the data you use, becoming the first point of contact for any business queries.
• Convert large datasets into clear insights.
• Put customers at the heart of all decision making.

We need you to have

• Proven experience coding in SAS, Oracle, SQL, Python or R, with a track record of working with large and complex datasets.
• Demonstrated experience producing high quality MI and Insight that supports operational teams and improves performance outcomes.
• A strong analytical mindset, evidence of being a self‑starter who can independently investigate issues and deliver actionable insight.
• Excellent numerical skills, with the ability to present data clearly and translate findings into meaningful and practical conclusions.
• Experience working confidently with stakeholders at all levels across a business.
• Strong Microsoft Excel skills, including the ability to build robust models, reports and analysis.
• Experience using data visualisation tools such as Power BI to create clear and engaging insights.

Red Hot Rewards

• Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part‑time) plus the option to buy more.
• Up to five extra paid well‑being days per year.
• 20 weeks paid, gender‑neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there\’s no waiting around, you\’ll enjoy these benefits from day one.

If we’re lucky to receive a lot of interest, we may close the advert early. Please submit your applications as soon as possible.

About Virgin Money

Virgin Money is part of the Nationwide group, serving millions of retail and business customers. Our purpose is Banking – but fairer, more rewarding, and for the good of society. We are committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

Disability Confident

We’re a Disability Confident Leader. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at careers@virginmoney.com.

Legal Information

Although some of our roles allow you to be based anywhere in the UK, we’ll need you to confirm you have the right to work in the UK. If you’re successful, you’ll need to complete credit and criminal record checks and provide three years’ worth of satisfactory references. Senior Manager Regime roles require enhanced checks.

Seniority level

Associate

Employment type

Contract

Job function

Analyst

Location: Newcastle Upon Tyne, England, United Kingdom