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For Companies At a Glance
- Tasks: Support senior leaders with organisation, diary management, and meeting coordination.
- Company: Join Virgin Money, a pioneering mutual bank focused on fairness and community impact.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Why this job: Make a real difference while developing your career in a fun, inclusive environment.
- Qualifications: Previous experience as a PA or in business support, with excellent organisational skills.
- Other info: Flexible working options and opportunities for personal growth await you!
The predicted salary is between 25600 - 32000 £ per year.
Business Unit: Customer Services & Operations
Salary range: £25,600 - £32,000 DOE + Benefits
Location: UK Hybrid - Gosforth or Glasgow
Contract type: Permanent
Our Team
Customer Services & Operations (CS&O) is a core function responsible for delivering simply brilliant experience to customers efficiently, consistently, and compliantly day-to-day. The Personal Assistant support team within Customer Service and Operations (CS&O) provide a proactive management of services, co-ordination, and administration to ensure the leadership are effectively prepared to deliver their best. You will provide daily support to CS&O LT members with a variety of situations, decision making and prioritisation of workloads. You may be asked from time to time to also provide additional support with operational tasks for the wider function.
What you'll be doing
- Proven EA/PA experience supporting senior leaders with diary management
- Organisation and prioritisation, with calm execution under pressure and sharp attention to detail
- Coordination of meetings and events, within busy diaries
- Handling of confidential information and resilience
- Naturally proactive- highlighting issues early, close loops, and keep momentum
- Ensure leader(s) are well prepared for meetings and materials are readily available
- Manage travel requirements, itineraries and last minute changes
- Ability to demonstrate a positive approach to continuous improvement and efficient ways of working
- Maintain documents, trackers, process expenses and approvals
- Confident communicator with senior leaders and wider stakeholders with excellent judgement, discretion, and the ability to influence and negotiate to land outcomes
- Management of system administration e.g. CoreHR/Oracle/P2P
- Tech-savvy across Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint), mobile and tablet support
- Able to work independently and collaboratively, building effective relationships across CS&O & wider Group organisation
We need you to have
- Excellent organisational skills with the ability to multitask effectively
- Previous experience within a similar role (secretarial/business support/personal assistant)
- Experience with minute taking and invoices
- Great judgment and interpersonal skills
- Brilliant verbal and written communication skills with the ability to remain calm and courteous under pressure
- A strong sense of initiative with the ability to work independently
- Advanced level of IT office applications i.e. Teams, PowerPoint, Word, Excel etc.
It's a bonus if you have but not essential
- Previous experience supporting at a leadership level together with experience in managing competing priorities between leadership team members
- Proactive in implementing change to help bring efficiencies
- Experience of expenses process, system use and procurement systems
Red Hot Rewards
- 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice
- Private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our flexible benefits scheme
- Life assurance to provide peace of mind for you and your loved ones
- Up to 2 days of paid volunteering a year
If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
We're in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at https://nationwide-transfer. If you're successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead. Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Personal Assistant in Newcastle upon Tyne employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Assistant in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Personal Assistant role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to diary management and multitasking. We all know how important it is to stay calm under pressure, so show them you can handle it with ease!
✨Tip Number 3
Don’t forget to showcase your tech skills! Brush up on Microsoft 365 applications and be ready to discuss how you've used them in previous roles. Being tech-savvy is a big plus for a Personal Assistant!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Personal Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Personal Assistant role. Highlight your EA/PA experience, especially with diary management and supporting senior leaders. We want to see how your skills match what we're looking for!
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed multiple tasks and prioritised workloads. We love candidates who can keep calm under pressure and have a sharp eye for detail!
Communicate Clearly: Your written communication should be top-notch! Use clear and concise language in your application, showcasing your brilliant verbal and written skills. Remember, we value great judgement and discretion.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Virgin Money
✨Know Your Diary Management
As a Personal Assistant, you'll be managing busy diaries. Familiarise yourself with common scheduling tools and be ready to discuss how you prioritise tasks and handle last-minute changes. Bring examples of how you've successfully managed competing priorities in the past.
✨Show Off Your Communication Skills
Excellent verbal and written communication is key for this role. Prepare to demonstrate your ability to communicate effectively with senior leaders and stakeholders. You might even want to practice answering questions clearly and concisely to showcase your skills.
✨Be Proactive and Solution-Oriented
The job requires a proactive approach to identifying issues and implementing solutions. Think of instances where you've anticipated problems before they arose and how you took initiative to resolve them. This will show your potential employer that you're not just reactive but also forward-thinking.
✨Tech Savvy? Prove It!
You'll need to be comfortable with Microsoft 365 and other tech tools. Brush up on your skills with Outlook, Teams, and Excel, and be prepared to discuss how you've used these tools to improve efficiency in your previous roles. Maybe even bring a quick example of a project where tech played a crucial role.