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- Tasks: Welcome customers, resolve queries, and educate on digital services.
- Company: Join the vibrant team at Virgin Money in Newcastle.
- Benefits: Enjoy a fun work environment with opportunities for growth and community engagement.
- Why this job: Make a real difference by helping customers and being an ambassador for our brand.
- Qualifications: Passion for customer service and great communication skills.
- Other info: We value inclusion and support all applicants in their journey.
The predicted salary is between 28800 - 48000 £ per year.
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Newcastle branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you’re looking for!
What you’ll be doing:
- Welcoming our lovely customers to the Branch.
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking.
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
- Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
- You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.
Customer Consultants in Newcastle upon Tyne employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultants in Newcastle upon Tyne
✨Tip Number 1
Get to know Virgin Money inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your people skills! Since you'll be helping customers face-to-face and over the phone, role-play different scenarios with friends or family. This will help you feel more confident and ready to tackle any customer query.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Virgin Money team!
We think you need these skills to ace Customer Consultants in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When writing your application, let your genuine passion for helping others shine through. We want to see how you connect with customers and make their day better, so share any relevant experiences that highlight this.
Be Personable: Remember, we’re looking for Customer Consultants who can have great conversations! Use a friendly tone in your application and don’t be afraid to show a bit of your personality. It’s all about making that connection!
Highlight Your Skills: Make sure to mention any skills or experiences that relate to digital services and customer service. We love candidates who can educate customers on the benefits of digital banking, so if you’ve got experience in this area, flaunt it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Virgin Money
✨Know Your Stuff
Familiarise yourself with Virgin Money's products and services. Understand how they benefit customers, especially in the digital space. This will help you answer questions confidently and show your genuine passion for helping others.
✨Showcase Your People Skills
As a Customer Consultant, you'll be interacting with customers daily. Prepare examples of how you've successfully resolved queries or helped someone in the past. Highlight your ability to have great conversations and understand customer needs.
✨Be Yourself and Have Fun
Virgin Money values a fun and engaging atmosphere. Don’t be afraid to let your personality shine through during the interview. Share your enthusiasm for the role and how you can contribute to the team’s positive vibe.
✨Ask Thoughtful Questions
Prepare some questions about the role and the company culture. This shows your interest and helps you gauge if it's the right fit for you. Ask about how the team collaborates or what a typical day looks like for a Customer Consultant.