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For Companies At a Glance
- Tasks: Assist customers via Live Chat and phone, ensuring their satisfaction with personalised support.
- Company: Leading financial institution with a strong focus on customer service.
- Benefits: 25 days of holiday, private medical insurance, and competitive benefits.
- Why this job: Join a dynamic team and make a real difference in customers' lives.
- Qualifications: Exceptional customer service skills and experience in telephony.
- Other info: Hybrid role based in Newcastle with great career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A leading financial institution is seeking a Customer Support Representative in the Newcastle area. This hybrid role requires exceptional customer service skills and experience in telephony.
Responsibilities include:
- Assisting customers via Live Chat and phone
- Handling requests
- Ensuring customer satisfaction
The position comes with competitive benefits including 25 days of holiday and private medical insurance. Ideal candidates will have the ability to provide personalized support and a passion for helping customers succeed.
Credit Card Support Specialist - Hybrid UK in Newcastle upon Tyne employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Card Support Specialist - Hybrid UK in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values and mission so you can tailor your conversations. When you show genuine interest, it makes a great impression.
✨Tip Number 2
Practice your phone skills! Since this role involves telephony, try mock calls with friends or family. This will help you feel more confident when speaking with potential employers.
✨Tip Number 3
Be ready for Live Chat scenarios! Brush up on your typing speed and customer service responses. Quick and effective communication is key in this role.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Credit Card Support Specialist - Hybrid UK in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in telephony. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your skills align with our needs. Keep it friendly and engaging – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves assisting customers via Live Chat and phone, make sure your application reflects your strong communication skills. We’re looking for clarity and warmth in your writing, so let your voice come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Virgin Money
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to ensure their satisfaction. This will show that you understand the importance of exceptional service.
✨Familiarise Yourself with Telephony Tools
Since this role involves telephony, make sure you're comfortable discussing any relevant tools or software you've used. If you have experience with Live Chat systems, mention that too! Being able to talk about your technical skills will give you an edge.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think of examples from your previous roles where you successfully resolved customer issues. This will help you showcase your ability to provide personalised support.
✨Show Your Passion for Helping Customers
Let your enthusiasm for customer support shine through during the interview. Share stories that highlight your passion for helping others succeed. This will resonate well with the interviewers and show that you're a great fit for their team.
