Business Support Analyst in Newcastle upon Tyne

The Business Support team plays a vital role in ensuring our hiring processes are fair, inclusive, and aligned with business needs, while maintaining strong governance across our people practices. As a Business Support Analyst, you'll support the delivery of a variety of tasks including recruitment activity across the Customer Support Ops & Financial Care Team, ensure governance standards are upheld and providing day to day support to colleagues across both areas of 'Financial Care'.

Responsibilities

• Actively involved in various parts of 'Financial Care's' governance cycle, including organising meetings, gathering and preparing data for meeting materials and reports across the operational areas and supporting operational areas with overall governance tasks.
• Delivering essential business support through tasks like coordinating travel arrangements, processing purchase orders and managing supplier invoices to ensure smooth day to day operations.
• Support the effective planning and management of business requirements activities.
• Ensuring data quality, accuracy, and consistency across systems.
• Monitoring compliance with data protection regulations.
• Ensuring business processes align with governance frameworks.
• Supporting audits and process reviews.
• Own communications engagement and support business in distributing regular updates and communications.
• Support governance agenda for business area to oversee governance calendar, content and key forums.
• Coordinating recruitment activity across 'Financial Care', working closely with hiring managers and the Talent Acquisition team to provide support with key recruitment activities, including advert creation, candidate tracking and interview scheduling.
• Working closely with the 'Financial Care' training team to ensure training plans are in place prior to colleagues being onboarded.
• Facilitating seamless onboarding of new hires with laptops, system access and essential tools.

Qualifications

• Proactive individual with a proven track record of governance principles and practices.
• Experienced in drafting, structuring, and finalising communications for internal and external audiences, using initiative to ensure messaging is aligned, timely, and effectively delivered.
• Experience in managing complex diaries, scheduling meetings, and coordinating arrangements with precision, ensuring logistical details are handled efficiently to support team operations.
• Strong organisational and communication skills, with attention to detail.
• A good understanding of good governance structures.
• Confident in managing multiple priorities and stakeholders.
• A good understanding of recruitment processes and governance principles.
• A collaborative mindset and a proactive approach to problem solving.
• Personal resilience and adaptability in a fast‑paced environment.

Benefits

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part‑time) plus the option to buy more.
• Up to five extra paid well‑being days per year.
• 20 weeks paid, gender‑neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market‑leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit: Even some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre‑employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.