At a Glance
- Tasks: Support customers with their mortgage needs over the phone and create brilliant experiences.
- Company: Join Virgin Money, a forward-thinking bank committed to making a positive impact.
- Benefits: Enjoy 38.5 days holiday, flexible benefits, and market-leading pension from day one.
- Other info: Be part of an inclusive culture that celebrates diversity and encourages growth.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Excellent communication skills and a customer-first mindset are essential.
The predicted salary is between 23500 - 32400 £ per year.
Overview
This is a fully telephony-based role. You\'ll be handling inbound calls from customers who are looking to discuss their mortgage needs. Your role will be to provide detailed policy and process information to answer customers’ enquiries. You\'ll be the first point of contact, so you’ll need to bring warmth, empathy and confidence to every call. If you\'re someone who thrives on talking to people, solving problems and making a difference over the phone, this could be the perfect fit for you.
What you\'ll be doing
- Speaking with customers over the phone to support them with one of life\'s biggest financial commitments - their mortgage.
- Understanding their needs and checking eligibility, before booking appointments with our expert mortgage advisers.
- Creating brilliant experiences through every phone call, so our customers feel heard, valued and supported.
- Listening carefully, asking the right questions, and finding the right outcomes for every individual.
- Working closely with your team, sharing knowledge, ideas and supporting each other to deliver consistently great results.
- Excellent communication and listening skills with the ability to empathise and deliver a customer first service.
- Telephony experience with the ability to effectively assist customers in a remote capacity.
- Experience of following detailed policy and process guides while supporting customers.
- A curious mindset. You\'re not afraid to ask questions to get to the heart of what the customer needs.
- Brilliant communication skills, you\'re a natural on the phone, with a positive tone and the ability to build rapport quickly.
- A flexible, can-do attitude with the ability to adapt to different customer needs.
- Some financial services experience (bonus but not essential).
- Knowledge or experience of mortgages.
- Experience of working to targets to support in commercial delivery.
- Knowledge of banking products.
Benefits
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
About Virgin Money
Be yourself at Virgin Money. We celebrate everyone and are committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.
Important notices
Now the legal bit: If we receive a high volume of eligible applications, we may prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. If you have the right to work in the UK, you’ll be able to join us (roles may be based anywhere in the UK).
Mortgage Telephony Assistant in Bristol employer: Virgin Money
At Virgin Money, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises collaboration and customer satisfaction. With generous benefits such as 38.5 days of annual leave, flexible working options, and a commitment to employee growth, our Mortgage Telephony Assistants can thrive in a supportive environment while making a meaningful impact on customers' lives. Join us in our mission to provide fairer banking solutions and enjoy a rewarding career with a company that values inclusivity and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Telephony Assistant in Bristol
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Virgin Money. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Mortgage Telephony Assistant in Bristol
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Virgin Money.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Virgin Money's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Virgin Money
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Virgin Money.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Virgin Money will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Virgin Money employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
