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- Tasks: Deliver exceptional customer service and educate on digital banking services.
- Company: Leading financial services provider in Harrogate with a dynamic branch environment.
- Benefits: Competitive benefits package and opportunities for career growth.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service and digital tech.
- Other info: Inclusive culture that values community engagement and personal development.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial services provider in Harrogate seeks a Customer Consultant to deliver exceptional customer service in a dynamic branch environment. You will educate customers on digital services, help resolve banking queries, and engage with the community.
Ideal candidates are passionate about customer service, possess strong communication skills, and have an interest in digital technologies. The role offers a competitive benefits package and a chance to grow within an inclusive culture.
Customer Banking Advisor: In-Branch & Digital Help in Harrogate employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Banking Advisor: In-Branch & Digital Help in Harrogate
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to sound like you’ve been part of their team for ages.
✨Tip Number 2
Practice your customer service scenarios. Think about common banking queries and how you’d handle them. We all know that being a Customer Banking Advisor is about more than just answering questions; it’s about making customers feel valued.
✨Tip Number 3
Show off your digital skills! Be ready to discuss how you can help customers navigate online banking. If you’ve got any personal experiences or tips, share them – it’ll show you’re genuinely interested in helping others.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Banking Advisor: In-Branch & Digital Help in Harrogate
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about making a difference!
Highlight Your Communication Skills: Strong communication is key in this role, so make sure to showcase your skills in your written application. Use clear and concise language, and don’t hesitate to include any relevant experiences where you’ve effectively communicated with customers or colleagues.
Emphasise Your Interest in Digital Technologies: Since the role involves educating customers on digital services, it’s important to express your interest in technology. Mention any experience you have with digital banking tools or platforms, and how you can help customers navigate these services with ease.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Virgin Money
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to share examples of how you've provided exceptional service in the past, especially in a banking or retail environment. This will show your passion for helping customers and your understanding of their needs.
✨Familiarise Yourself with Digital Banking Tools
Since the role involves educating customers on digital services, make sure you’re well-versed in the latest banking technologies. Research the company’s digital offerings and be prepared to discuss how you can help customers navigate these tools effectively.
✨Engage with Community Initiatives
Show your interest in community engagement by researching any local initiatives the company is involved in. Bring this up during the interview to demonstrate your commitment to not just the role, but also to the community you’ll be serving.
✨Practice Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as approachable and knowledgeable.
