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- Tasks: Lead a team managing fraud and dispute claims while ensuring top-notch customer service.
- Company: Join Virgin Money, a forward-thinking company committed to fairness and inclusivity.
- Benefits: Competitive salary, hybrid work model, and a supportive team culture.
- Why this job: Make a real difference in keeping customers safe from fraud while developing your leadership skills.
- Qualifications: Strong fraud experience and excellent communication skills are essential.
- Other info: Embrace a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 26400 - 39600 £ per year.
This is an exciting opportunity to join our Fraud and Disputes processing team as a Team Manager. The Team Manager will lead a team of subject matter experts in the end-to-end processing of plastic fraud and dispute files. We are looking for people with an eye for detail and a curiosity to match. You will form part of a wider leadership team within first line Fraud Operations with a focus on keeping us safe from risk.
What you’ll be doing:
- Managing a team responsible for processing all plastics claims of fraud and disputes.
- Ensuring all internal and external service levels are achieved.
- Managing colleague quality outcomes, helping to ensure key controls are maintained and that colleagues are set up for success through coaching and development.
- Understanding and meeting the needs of customers and ensuring team focus is on the customer outcomes in all aspects of processing.
- Supporting a team culture that gives optimal service and helps build customer loyalty/advocacy.
- Dealing with any issues or complaints using root cause analysis and team-based problem solving to arrive at solutions and improved ways of working.
- Leading and improving the continuous improvement culture and support team members in owning local continuous improvement initiatives.
We need you to have:
- Strong fraud experience working in a fraud processing role or similar experience.
- Experience in driving performance management for colleagues and teams.
- The ability to analyse information and be able to draw conclusions and/or recommendations from the facts/data provided.
- Track record of helping deliver significant change process redesign and project work.
- Familiarity with basics of work planning capacity management and intra-day management of operations.
- Strong communication skills with a keen eye for detail, comfortable talking in an investigation and/or operation environment, and presenting findings/thoughts to stakeholders at all levels.
Be yourself at Virgin Money:
At Virgin Money we celebrate everyone. We have fun, think big and relentlessly include each other all in pursuit of our purpose: Banking but fairer, more rewarding and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we are committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team.
Apply: If you’re interested in this opportunity we recommend getting in touch with Michelle Levett, who will be able to tell you all about the role and help you make a great application.
Team Manager Fraud and Disputes in Glasgow employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager Fraud and Disputes in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the fraud and disputes field. A friendly chat can lead to insider info about job openings or even a referral. Don’t be shy; we all love a good natter!
✨Tip Number 2
Prepare for those interviews by practising common questions related to fraud management. We suggest role-playing with a mate to get comfortable discussing your experience and how you can lead a team effectively.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive performance improvements in past roles. We want to see that keen eye for detail in action, so have some examples up your sleeve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and keeping us safe from risk.
We think you need these skills to ace Team Manager Fraud and Disputes in Glasgow
Some tips for your application 🫡
Show Your Fraud Expertise: Make sure to highlight your experience in fraud processing or similar roles. We want to see how your background aligns with the responsibilities of managing a team focused on plastic fraud and disputes.
Be Detail-Oriented: Since this role requires a keen eye for detail, don’t shy away from showcasing your analytical skills. Share examples where you’ve successfully drawn conclusions from data or improved processes based on your findings.
Communicate Clearly: Strong communication skills are key! When writing your application, ensure your thoughts are clear and concise. We love candidates who can present their ideas effectively, especially in an operational environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our team!
How to prepare for a job interview at Virgin Money
✨Know Your Fraud Stuff
Make sure you brush up on your fraud knowledge before the interview. Understand the latest trends in fraud and disputes, and be ready to discuss your previous experiences in detail. This will show that you're not just familiar with the topic but genuinely passionate about it.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance management, and fostering a positive team culture. Be ready to discuss specific outcomes from your leadership.
✨Be Data Savvy
Since the role involves analysing information and drawing conclusions, make sure you can talk about your experience with data analysis. Bring examples of how you've used data to drive decisions or improve processes. This will highlight your analytical skills and attention to detail.
✨Customer Focus is Key
The job emphasises customer outcomes, so be prepared to discuss how you've prioritised customer needs in your previous roles. Share stories that illustrate your commitment to customer service and how you've handled complaints or issues effectively.