Squad Delivery Manager in Glasgow

Business Unit: COO - TOCS - Technology Operations & Cyber Security

Salary range: £56,000 to £70,000 per annum DOE

Location: UK Hybrid with occasional travel to a UK Virgin Money Hub when required

Contract type: Permanent - Full time

Our Team

Our Squad Delivery Managers play a critical role in embedding best practice across our organisation, driving performance, building motivated squads and ensuring consistent, high-quality delivery. Operating within a Scaled Agile environment, you will guide squads on the effective use of Agile frameworks and support them in continuously improving delivery outcomes.

What you'll be doing

• Using your in-depth knowledge of Scaled Agile environment and practical application of Agile methodologies to guide the squads and the organisation on how to use Scrum and Agile practices to continuously improve their delivery.
• Coaching and supporting the Product Owners and squad on current Agile best practice across all disciplines including, TDD, BDD and backlog refinement and continuous improvement.
• Supporting the POs (Product Owners) and BAs (Business Analysts) in breaking down work, story mapping and release planning.
• Working with squads and relevant stakeholders to continuously inspect and adapt the development pipeline.
• Motivating and engaging the team to take ownership of delivery of the product; giving them the tools and knowledge to commit to delivering planned work within each sprint.
• Facilitation skills and must have the ability to add value to the team.
• Fostering an environment of physiological safety for the squads; including team health checks and facilitation of retrospectives on a frequent basis to identify areas of continuous improvement.
• Including retrospection on why any sprint delivery may have been affected.
• Ensuring all real time metrics (e.g. burn up chart, sprint plan) are visible and feeding these into overall delivery plan.
• Coaching and mentoring other scrum masters and stakeholders across the organisation.

We need you to have:

• SME-level knowledge of Agile frameworks, their underlying principles and values.
• Experience applying Scrum, Kanban, Lean Agile in large-scale or regulated environments.
• Practical experience of agile transformation including forming new teams.
• Ability to coach and mentor Product Owners, Business Analysts, Scrum Masters and engineers.
• Experience supporting squads in TDD, BDD, backlog refinement, story mapping and planning.

It's a bonus if you have but not essential:

• Knowledge of modern digital delivery practices such as CI/CD.
• Experience in complex, multi-project delivery environments, ideally in financial services.
• Experience coaching Scrum Masters across an organisation.

Red Hot Rewards

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our flexible benefits scheme.
• Life assurance to provide peace of mind for you and your loved ones.
• Up to 2 days of paid volunteering a year.

If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit

We're in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at https://nationwide-transfer. If you're successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead. Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.