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- Tasks: Enhance customer experiences by designing innovative services and mapping customer journeys.
- Company: Leading financial services company focused on customer-centric solutions.
- Benefits: Competitive salary, private medical insurance, and generous holiday allowance.
- Why this job: Shape the future of customer service and make a real difference in people's lives.
- Qualifications: Strong experience in service design and customer journey mapping tools.
- Other info: Hybrid role with opportunities for collaboration and creativity.
The predicted salary is between 30000 - 50000 £ per year.
A leading financial services company is seeking a talented Service Designer to enhance customer experiences through innovative service design. This hybrid role involves shaping service delivery, collaborating with teams to create customer-centric solutions, and developing strategies to improve services.
Applicants should have strong experience with service design and customer journey mapping tools.
Benefits include competitive salary, private medical insurance, and generous holiday allowance.
Service Designer – Customer Journeys (Hybrid UK) in Glasgow employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer – Customer Journeys (Hybrid UK) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your service design projects and customer journey maps. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can demonstrate your experience with customer-centric solutions and innovative strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Designer – Customer Journeys (Hybrid UK) in Glasgow
Some tips for your application 🫡
Show Your Passion for Service Design: When writing your application, let your enthusiasm for service design shine through! Share specific examples of how you've enhanced customer experiences in the past. We want to see your creativity and commitment to making a difference.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your experience with customer journey mapping tools and any relevant projects. We love seeing how your skills align with what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Virgin Money
✨Know Your Service Design Tools
Make sure you’re well-versed in the service design and customer journey mapping tools mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to enhance customer experiences in previous roles.
✨Showcase Your Collaborative Spirit
This role involves working closely with various teams, so be prepared to share examples of how you've successfully collaborated in the past. Highlight specific projects where teamwork led to innovative solutions or improved services.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to service design. Practice articulating your thought process and approach to designing customer-centric solutions, as this will demonstrate your problem-solving skills and creativity.
✨Research the Company’s Services
Familiarise yourself with the financial services company’s offerings and recent developments. This knowledge will not only help you tailor your answers but also show your genuine interest in the role and the company’s mission to enhance customer experiences.
