Relationship Manager Small Business in Glasgow

Our customers mean the world to us so if you have a passion for nurturing relationships then this might just be the role for you. Everyday you’ll get to provide a top-class service to a network of small business customers, establishing their needs and thinking creatively about how you can deliver for them. You’ll be working closely with a fantastic team to make sure we achieve our business goals and getting to stretch yourself on some complex cases.

What you’ll be doing:

• Contribute to the team's financial performance and achievement of its overall business objectives.
• Ensure that you’re delivering a heartfelt service, developing measures to track how you do this.
• Straight Up Management of Risk Exposure within portfolio managing repayment of low yielding/non core risk exposures and focusing on growing our Business.
• Delightfully surprise our customers by solving complex queries in a timely fashion.
• Ensure excellent attention to detail and care in data quality, and lending risk measurements.
• Develop strong relationships with new customers through focussed conversations following onboarding.
• Ensure customer retention with robust and focussed conversations.
• Conduct existing customer reviews and new requests.

We need you to have:

• Proven experience supporting business and delivering outstanding customer service, with a track record of building trusted relationships and understanding the needs of commercial customers.
• Strong analytical capability with demonstrable experience interpreting financial information.
• A proven track record of managing multiple priorities and delivering high quality outcomes, supported by excellent organisational, relationship management and project coordination skills.
• Experience working in fast paced or complex environments, with the ability to assess situations quickly, solve problems and deliver results within tight deadlines.
• Strong communication and stakeholder management skills, with experience clearly presenting complex information both verbally and in writing to support effective lending or business decisions.
• A collaborative team player who contributes positively to team performance and wider business objectives.
• Knowledge or experience of the UK agriculture sector, including an understanding of how rural businesses operate and the ability to build rapport and credibility with farmers and agricultural customers.

It’s a bonus if you have but not essential:

• Experience of Business banking, including a good knowledge of our business products & services and credit writing.
• Have completed Moody’s and have the ability to understand and interpret financial statements.
• Knowledge of the banks policies and procedures, and if you’ve some knowledge of risk management policies – brilliant!

Red Hot Rewards:

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our flexible benefits scheme.
• Life assurance to provide peace of mind for you and your loved ones.
• Up to 2 days of paid volunteering a year.

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.