Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and support to clients in financial difficulty.
- Company: Leading financial institution with a focus on small business care.
- Benefits: Salary between £23,500 - £27,000, hybrid work model, and growth opportunities.
- Why this job: Make a real difference in clients' lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 23500 - 27000 £ per year.
A leading financial institution is seeking a Customer Support Associate in Glasgow to join its Small Business Financial Care Team. The role involves providing exceptional customer service and support to clients, particularly those in financial difficulty.
Responsibilities include:
- Managing queries
- Assisting Relationship Managers
- Collaborating with colleagues to ensure an optimal customer experience
This position offers a salary range of £23,500 - £27,000 per annum plus benefits, with a hybrid work model and opportunities for growth.
Hybrid Customer Care Specialist - Financial Services in Glasgow employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Care Specialist - Financial Services in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the financial institution on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we can handle tricky situations, especially those involving clients in financial difficulty.
✨Tip Number 3
Show off your soft skills! In our conversations, highlight your empathy and communication abilities. These are key in providing exceptional customer support, especially in financial services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Hybrid Customer Care Specialist - Financial Services in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in financial services. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping clients in financial difficulty and how you can contribute to our Small Business Financial Care Team. Keep it engaging and personal.
Showcase Your Communication Skills: As a Customer Care Specialist, communication is key. In your application, highlight any experiences where you’ve successfully managed queries or collaborated with others to resolve issues. We love seeing examples of teamwork!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Virgin Money
✨Know Your Financial Services
Make sure you brush up on your knowledge of financial services, especially those related to small businesses. Understand common challenges they face and how the institution can help. This will show your potential employer that you're genuinely interested in the role and ready to provide exceptional support.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight situations where you managed difficult queries or helped clients in financial distress. This will demonstrate your ability to empathise and provide effective solutions.
✨Familiarise Yourself with Hybrid Work
Since this role offers a hybrid work model, be ready to discuss how you manage your time and productivity in both remote and in-office settings. Share any tools or strategies you use to stay organised and connected with your team, as this will reflect your adaptability.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, growth opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values and career goals.
