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- Tasks: Support customers in fraud detection and provide assistance during financial difficulties.
- Company: Leading financial services company in the UK with a focus on customer care.
- Benefits: 25-30 days annual leave, private medical insurance, and flexible working hours.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: Excellent communication skills and a genuine care for customer experiences.
- Other info: Join a supportive team and develop resilience in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial services company in the UK is seeking individuals for a customer support role focused on fraud detection. This full-time position requires flexibility within operating hours and involves helping customers facing financial difficulties.
Ideal candidates will possess excellent communication skills and show genuine care for customer experiences.
Key benefits include:
- 25-30 days of annual leave
- Private medical insurance
This role requires a starting commitment on 20th April 2026 with an emphasis on teamwork and resilience.
Fraud Support Agent - Hybrid UK in Glasgow employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Support Agent - Hybrid UK in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the financial services industry, especially those who work in fraud detection. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and fraud detection. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from your past experiences where you’ve helped customers or resolved issues. This will demonstrate your genuine care for customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Fraud Support Agent - Hybrid UK in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us see your genuine care for customer experiences. Share examples of how you've helped customers in the past, especially in challenging situations. This will show us that you're a great fit for our team!
Highlight Your Communication Skills: Since this role is all about supporting customers, make sure to emphasise your excellent communication skills. Use clear and concise language in your application, and consider mentioning any relevant experience that showcases your ability to communicate effectively.
Flexibility is Key: We value flexibility in our team, so be sure to mention your availability and willingness to adapt to different operating hours. This shows us that you're ready to take on the challenges of the role and support our customers whenever they need us.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible. We can't wait to hear from you!
How to prepare for a job interview at Virgin Money
✨Know Your Stuff
Before the interview, make sure you understand the basics of fraud detection and the financial services industry. Brush up on common fraud scenarios and how they impact customers. This will show that you're not just interested in the role but also knowledgeable about the challenges the company faces.
✨Show You Care
Since this role is all about helping customers in tough situations, be prepared to share examples of how you've gone above and beyond for customers in the past. Highlight your communication skills and empathy, as these are key traits for a Fraud Support Agent.
✨Flexibility is Key
The job requires flexibility with operating hours, so be ready to discuss your availability. If you have experience working in varying shifts or adapting to changing schedules, mention it! This shows that you can handle the demands of the role.
✨Team Player Mindset
Emphasise your ability to work well in a team. Share experiences where collaboration led to successful outcomes, especially in high-pressure situations. This will demonstrate that you can contribute positively to the team's resilience and overall success.
