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For Companies At a Glance
- Tasks: Assist customers with financial queries and provide top-notch support.
- Company: Leading financial services provider with a focus on exceptional customer care.
- Benefits: Competitive salary, hybrid working model, and career development opportunities.
- Why this job: Make a real difference by helping vulnerable customers in their financial journey.
- Qualifications: Strong customer service skills and experience in business banking.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial services provider is seeking a Customer Support Associate in Glasgow to help deliver exceptional service to customers. This role will involve assisting vulnerable customers, providing administrative support, and ensuring smooth communication with the wider team.
Ideal candidates will have:
- Strong customer service skills
- Experience in business banking
- A passion for helping others
The company offers competitive benefits, including a hybrid working model and opportunities for career development.
Financial Care Customer Support Specialist in Glasgow employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Care Customer Support Specialist in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle vulnerable customers and tricky situations. We want you to show off your problem-solving skills and empathy!
✨Tip Number 3
Show your passion for helping others during interviews. Share personal stories or experiences that highlight your commitment to customer service. This will resonate with the hiring team and demonstrate that you’re the right fit for their values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Financial Care Customer Support Specialist in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in business banking. We want to see how you can bring your unique strengths to the role!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about helping vulnerable customers. Share specific examples of how you've provided exceptional service in the past.
Show Your Communication Skills: Since smooth communication is key, make sure your application is clear and concise. We appreciate well-structured writing that reflects your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Virgin Money
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in the financial sector. Be ready to share examples of how you've helped customers in the past, particularly vulnerable ones. This will show that you understand the importance of empathy and support in this role.
✨Familiarise Yourself with Business Banking
Since experience in business banking is a key requirement, make sure you know the basics. Research common banking products and services, and be prepared to discuss how they can impact customers. This knowledge will help you stand out as a candidate who is genuinely interested in the field.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations involving vulnerable customers or administrative challenges. Practising these responses will help you articulate your thought process clearly and demonstrate your problem-solving skills.
✨Show Your Passion for Helping Others
This role is all about supporting customers, so let your passion shine through. Share personal stories or experiences that highlight your commitment to helping others. This will resonate well with the interviewers and show that you're a great fit for their team.
