Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create rewarding customer relationships and support access to innovative products over the phone.
- Company: Leading UK financial institution with a focus on exceptional customer service.
- Benefits: Competitive salary, hybrid working, and training opportunities for personal growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong tech-savvy and excellent communication skills required.
- Other info: Exciting role with opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
A leading UK financial institution is seeking a Digital Service Advisor to create rewarding customer relationships primarily over the phone. You will support customers in accessing innovative products and services while delivering exceptional service daily.
Strong experience in technology-led customer service and impeccable communication skills are essential.
This exciting role offers hybrid working arrangements, competitive salary, and a variety of rewarding benefits including training and development opportunities.
Digital Service Advisor: Inbound Customer Care (Hybrid) in Glasgow employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Advisor: Inbound Customer Care (Hybrid) in Glasgow
✨Tip Number 1
Get to know the company! Research their values and services so you can tailor your conversation. When you understand what they stand for, you can show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers over the phone, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your tech-savvy side! Be ready to discuss any relevant technology you've used in previous roles. Highlighting your experience with digital tools will demonstrate that you're the perfect fit for a tech-led customer service position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best choice for the job!
We think you need these skills to ace Digital Service Advisor: Inbound Customer Care (Hybrid) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technology-led customer service. We want to see how you've created rewarding customer relationships in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your impeccable communication skills and explain why you’re excited about the Digital Service Advisor role. Let us know how you can contribute to our team!
Showcase Your Tech Savvy: Since this role is all about supporting customers with innovative products, make sure to mention any relevant tech experience. We love seeing candidates who are comfortable with technology and can help our customers navigate it easily.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Virgin Money
✨Know the Company Inside Out
Before your interview, make sure you research the financial institution thoroughly. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Tech Skills
Since this role focuses on technology-led customer service, be prepared to discuss your experience with digital tools and platforms. Think of specific examples where you've used technology to enhance customer interactions or solve problems.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member to refine your responses and ensure you come across as approachable and professional.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Prepare by thinking of past experiences where you successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
