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For Companies At a Glance
- Tasks: Engage with clients, assist with digital banking, and resolve inquiries.
- Company: Innovative banking institution in Glasgow focused on customer service.
- Benefits: Competitive salary and benefits for your hard work.
- Why this job: Make a difference by helping customers achieve their banking goals.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Join a dynamic team in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
An innovative banking institution in Glasgow is looking for a Customer Consultant to engage with clients both in-person and over the phone. This role requires a genuine passion for customer service and the ability to assist with digital banking services.
Responsibilities include:
- Welcoming customers
- Helping them understand digital tools
- Resolving inquiries
The ideal candidate will have excellent communication skills and enthusiasm for helping others achieve their banking goals. Competitive salary and benefits offered.
Customer Consultant: Banking & Digital Support in Glasgow employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant: Banking & Digital Support in Glasgow
✨Tip Number 1
Get to know the company! Research their values and services so you can show genuine enthusiasm during your interview. This will help us connect with the hiring team and demonstrate that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with clients, we recommend doing mock interviews with friends or family. This will help you articulate your passion for customer service and digital banking confidently.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're genuinely interested in the role and helps us understand how you can contribute to the team. Think about what you want to know about their digital tools and customer engagement strategies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm right from the start. Don’t miss out on this opportunity to shine!
We think you need these skills to ace Customer Consultant: Banking & Digital Support in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. We want to see how you genuinely care about providing top-notch service and making a difference in clients' banking experiences.
Highlight Your Communication Skills: Since this role involves engaging with clients both in-person and over the phone, make sure to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Familiarise Yourself with Digital Banking Tools: As a Customer Consultant, you'll be assisting clients with digital banking services. Mention any experience or knowledge you have of these tools in your application. We love candidates who are tech-savvy and can help others navigate the digital landscape!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Virgin Money
✨Know Your Stuff
Before the interview, make sure you understand the basics of digital banking and the services the institution offers. Brush up on common customer queries and how to resolve them. This will show your genuine passion for customer service and your readiness to assist clients.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and digital support. Think about scenarios where you've helped customers in the past and be ready to share those experiences. This will help you demonstrate your excellent communication skills and enthusiasm.
✨Dress to Impress
Even if the role involves digital support, first impressions matter! Dress smartly for the interview to convey professionalism. It shows that you respect the opportunity and are serious about the role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the team culture or how they measure success in customer service. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
