At a Glance
- Tasks: Protect customers from fraud by investigating calls and guiding them through risk assessment.
- Company: Join a trusted financial institution focused on customer-centric outcomes.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a performance-related bonus.
- Other info: Hybrid working with training opportunities in a supportive team environment.
- Why this job: Make a real difference by helping customers protect themselves from fraud.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 25650 - 31350 £ per year.
Overview
In this role you protect customers from fraud by handling inbound calls, using skilled questioning and fraud frameworks to assess activity.
You build rapport, provide clear guidance, and help customers protect themselves from future fraud.
You will work with the wider fraud teams, learning how they operate and collaborate to stop money leaving accounts.
The role offers training and hybrid working with a focus on customer-centric outcomes.
This is a chance to contribute to a trusted, mission-driven financial institution.
- Pay / Benefits
- 25 days holiday (pro rata)
- Private medical insurance
- Pension scheme
- Annual performance-related bonus
- Training and development
- Life assurance
Responsibilities
- Handle inbound calls about potentially fraudulent activity and investigate payments to determine if fraud occurred
- Use strong questioning and fraud frameworks to assess risk and guide customer decisions
- Collaborate with other Fraud teams to stop money leaving member accounts
- Deliver excellent customer service in sensitive, high-pressure situations
- Make informed decisions with team support while acting in the best interests of customers
- Key requirements
- Excellent verbal communication skills in telephony or customer service
- Proven track record of delivering excellent customer service and going above and beyond
- Experience handling challenging conversations with diverse people
- Team player with ability to collaborate across teams
- Ability to work independently and manage own workload
- Good working knowledge of Microsoft Outlook, Teams and Office applications
- empathy
- curiosity
- confidence
- fraud frameworks
- telephony experience
- Microsoft Outlook
Economic Crime Investigator employer: Virgin Money
At Virgin Money, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and personal development. As a Branch Leader in Hartlepool, you'll not only lead a dedicated team but also benefit from our commitment to employee growth through coaching and support, all while delivering an outstanding customer experience in a digital-first environment. Join us to be part of a forward-thinking organisation that values your contributions and fosters a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Economic Crime Investigator
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Virgin Money. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Economic Crime Investigator
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Virgin Money.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Virgin Money's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Virgin Money
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Virgin Money.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Virgin Money will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Virgin Money employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
