Customer Consultant

Overview Search our opportunities to find your fit. Apply now. Job no: 700163. Location: Huddersfield. Work type: Permanent Full Time. Category: Customer Service.Business Unit: Branch Network. Salary Range: £25,250 per annum DOE + Benefits. Contract Type: Permanent, Full Time 35 hours.Our Team Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our Huddersfield branch has an opportunity in their team for you to join in and think big. If you have a genuine passion for helping others both face to face and over the phone, this opportunity could be what you\’re looking for!What you\’ll be doing Welcoming our customers to the Branch.Helping customers use digital services, educating them to understand the benefits and guiding them through the process.Resolving customer queries about their banking.Having conversations to understand customer needs and using product knowledge to find the best solution.Working with colleagues across branches and the Digital Experience Centre so customers speak to the right expert either in person or by telephone.Being an ambassador for Virgin Money, showcasing our work and engaging with the local community through events.We need you to have Some experience or a passion for working in a customer service environment with a desire to deliver brilliant service.Insatiable curiosity to ask questions and offer the best solutions.Great communication skills and the ability to engage with diverse personalities.Flexible and positive working approach to meet customer needs and business demands.Enthusiasm to work with your team to achieve goals in a timely way.A keen interest in digital and keeping up to date with technology trends.It\’s a bonus if you have (but not essential) Knowledge of banking products.Working knowledge of Microsoft Office applications.Rewards and Benefits 25 days holiday per year, increasing to 30 with time, plus the option to buy more.Private medical insurance.Competitive pension.Annual performance-related bonus.Training and development to progress your career.Flexible benefits scheme options.Life assurance.Up to 2 days of paid volunteering per year.Say hello to Virgin Money Virgin Money is more than a bank. As part of the Nationwide group, we are the UK\\\’s first full-service mutual bank serving millions of retail and business customers, driven by our purpose: Banking but fairer, more rewarding and for the good of society. You\’ll be part of an organization positioned to make a difference to customers, communities and broader society.Be yourself at Virgin Money. We celebrate everyone, think big, and include each other as we pursue our purpose: Banking – but fairer, more rewarding, and for the good of society. We are committed to an inclusive culture where colleagues feel safe and heard.Accessibility and applications As a Disability Confident Leader, we strive to remove obstacles to inclusion. If you need reasonable adjustments or support making your application, contact our Talent Acquisition team: careers@virginmoney.com.Please note: If we receive a high volume of eligible applications, we may prioritise candidates whose skills and experience most closely align with the role, while ensuring fair consideration for all applicants.Legal and next steps We are in the process of bringing Virgin Money and Nationwide together, which, subject to Court approval, will happen on 2 April 2026. You can learn more at https://uk.virginmoney.com/nationwide-transfer. If successful, your employment will move to Nationwide when the transfer goes ahead.Location: Huddersfield. Work Type: Permanent Full Time.Advertised: 10 Mar 2026 GMT Standard Time. Applications close: 24 Mar 2026 GMT Standard Time.

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