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For Companies At a Glance
- Tasks: Be the friendly face of Virgin Money, helping customers with their banking needs.
- Company: Join Virgin Money, a vibrant company dedicated to making customers Happier About Money.
- Benefits: Enjoy a competitive salary and awesome perks in a fun work environment.
- Why this job: Make a real impact by helping others while working with a supportive team.
- Qualifications: Passion for customer service and a willingness to learn about digital banking.
- Other info: Full-time, permanent position in our lively South Shields store.
The predicted salary is between 22000 - 27600 £ per year.
Business Unit / Team: Stores Network Salary range: £22,000 – £27,600 per annum DOE + red-hot benefits Contract Type: Full Time, Permanent Live up to your potential.Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous South Shields store has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you’re looking for! What you’ll be doing… Welcoming our lovely customers to the Store Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process Resolving any queries customers may have with their banking Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution Working with awesome colleagues across our Stores and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone You’ll be an ambassador for Virgin Money, living life to the fullest by showcas…
Customer Consultant employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarize yourself with Virgin Money's values and mission. Understanding what the company stands for will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role involves direct interaction with customers, think of scenarios where you can demonstrate your ability to resolve queries and provide excellent service. Role-playing with a friend can be really helpful.
✨Tip Number 3
Research the digital services offered by Virgin Money. Being knowledgeable about their products will not only impress your interviewers but also prepare you to educate customers effectively on how to use these services.
✨Tip Number 4
Show your enthusiasm for teamwork! Since you'll be working closely with colleagues across different departments, be ready to share examples of how you've successfully collaborated in the past and how you can contribute to a positive team environment.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Consultant position. Understand the key responsibilities and the skills required, such as customer service experience and digital literacy.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the role. Emphasize any previous customer service roles and your ability to engage with customers both face-to-face and over the phone.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of Virgin Money's values. Mention specific examples of how you've successfully resolved customer queries in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your tone is friendly and professional, reflecting the vibrant culture at Virgin Money.
How to prepare for a job interview at Virgin Money
✨Show Your Passion for Customer Service
Make sure to express your genuine passion for helping others during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, whether face-to-face or over the phone.
✨Demonstrate Digital Savviness
Since the role involves educating customers about digital services, be prepared to discuss your own experience with digital banking tools. Highlight any instances where you've helped others navigate technology, showcasing your ability to simplify complex processes.
✨Understand Virgin Money's Values
Research Virgin Money's values and mission before the interview. Be ready to discuss how your personal values align with theirs and how you can contribute to making customers 'Happier About Money'.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing scenarios during the interview. Practice responding to common customer queries and think about how you would handle difficult situations, demonstrating your problem-solving skills and empathy.
