At a Glance
- Tasks: Welcome customers, resolve queries, and educate on digital services.
- Company: Join Virgin Money, a leading digital bank with over 180 years of experience.
- Benefits: Enjoy 38.5 days holiday, flexible working, and generous family leave.
- Other info: Flexible working options available; apply early as the advert may close soon.
- Why this job: Be part of a fun team making customers happier about money while embracing innovation.
- Qualifications: Passion for customer service and great communication skills are essential.
The predicted salary is between 19500 - 20500 £ per year.
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Leicester branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you’re looking for!
What you’ll be doing…
- Welcoming our lovely customers to the Branch
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process
- Resolving any queries customers may have with their banking
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution
- Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone
- You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community
We need you to have…
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities
- A flexible and positive working approach to suit customer needs and business demands
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way
- A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news
It’s a bonus if you have but not essential…
- Some financial services experience
- Knowledge of banking products
- Working knowledge of Microsoft Office applications
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
- Up to five extra paid well-being days per year
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
- Market-leading pension
- Free private medical cover, income protection and life assurance
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
- Ability to work anywhere in the UK (where the role allows)
And there’s no waiting around, you’ll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money. We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with. We’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people’s lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money’, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money. Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.
Now the legal bit: Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK. If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.
Customer Consultant in Leicester employer: Virgin Money
At Virgin Money, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Leicester branch where customer service is at the heart of what we do. With generous benefits including 38.5 days of annual leave, flexible working options, and a commitment to employee growth, we empower our team to thrive while making a meaningful impact on our customers' lives. Join us to be part of a diverse and inclusive environment that values your contributions and encourages you to live a life more Virgin.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Leicester
✨Tip Number 1
Familiarise yourself with Virgin Money's values and mission. Understanding their commitment to making customers 'Happier About Money' will help you align your responses during interviews and showcase your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Customer Consultant. Role-playing these situations with a friend can help you articulate your problem-solving abilities and communication skills effectively.
✨Tip Number 3
Stay updated on the latest digital banking trends and technologies. Being knowledgeable about current innovations in the banking sector will demonstrate your genuine interest in the role and your ability to educate customers on digital services.
✨Tip Number 4
Network with current or former employees of Virgin Money, if possible. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Customer Consultant in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've engaged with customers face-to-face or over the phone, showcasing your communication skills and ability to build rapport.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for helping others and your enthusiasm for the role. Mention specific examples of how you've resolved customer queries or improved customer experiences in previous positions.
Showcase Digital Skills:Since the role involves educating customers about digital services, highlight any experience you have with technology or digital tools. Mention any relevant training or certifications that demonstrate your interest in keeping up with tech trends.
Express Your Team Spirit:In your application, convey your willingness to work collaboratively with colleagues. Share examples of how you've contributed to team goals in past roles, as this aligns with Virgin Money's emphasis on teamwork and collective success.
How to prepare for a job interview at Virgin Money
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with the role of a Customer Consultant.
✨Demonstrate Your Digital Savvy
Since the role involves educating customers about digital services, be prepared to discuss your familiarity with technology. Mention any relevant experiences or interests in digital tools that can enhance customer interactions.
✨Practice Active Listening
During the interview, showcase your ability to listen actively. This means not just hearing but understanding the interviewer’s questions and responding thoughtfully. This skill is crucial for building rapport with customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Think of examples where you resolved conflicts or provided solutions, and be ready to explain your thought process.
