Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and promote digital banking solutions.
- Company: Join Virgin Money, a leading digital bank with over 180 years of heritage.
- Benefits: Enjoy 38.5 days holiday, flexible working, and market-leading pension from day one.
- Other info: Flexible working options available; apply quickly as positions may close early.
- Why this job: Be part of a vibrant team making banking enjoyable and impactful for customers.
- Qualifications: Passion for customer service and great communication skills are essential.
The predicted salary is between 23500 - 25000 £ per year.
Business Unit / Team: Stores Network
Starting Salary Range: £23,500 – £25,000 per annum DOE + red-hot benefits
Contract Type: 35 Hours Full Time, Permanent
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Newton Mearns store has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you’re looking for!
What you’ll be doing…
- Welcoming our lovely customers to the Store
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process
- Resolving any queries customers may have with their banking
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution
- Working with awesome colleagues across our Stores and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone
- You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in store and in the local community
We need you to have…
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities
- A flexible and positive working approach to suit customer needs and business demands
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way
- A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news
It’s a bonus if you have but not essential…
- Some financial services experience
- Knowledge of banking products
- Working knowledge of Microsoft Office applications
Red Hot Rewards
- Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
- Up to five extra paid well-being days per year
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
- Market-leading pension
- Free private medical cover, income protection and life assurance
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
- Ability to work anywhere in the UK (where the role allows)
And there\’s no waiting around, you\’ll enjoy these benefits from day one.
Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We\’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We\’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people\’s lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money’, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we\’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we\’ll need you to confirm you have the right to work in the UK.
If you\’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years\’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we\’ll ask for six years of regulatory references, and once in the role, you\’ll be subject to periodic employment checks.
Customer Consultant employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with Virgin Money's values and mission. Understanding their commitment to making customers happier about money will help you align your responses during interviews and showcase your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. Think about how you would handle difficult customer interactions or educate someone on digital banking services.
✨Tip Number 3
Network with current or former employees of Virgin Money, if possible. They can provide valuable insights into the company culture and what it takes to succeed as a Customer Consultant.
✨Tip Number 4
Stay updated on the latest trends in digital banking and technology. Being knowledgeable about new developments will not only impress your interviewers but also demonstrate your genuine interest in the industry.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Money is looking for in a Customer Consultant. Highlight your passion for customer service and any relevant experience you have.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Emphasise your communication skills, ability to engage with customers, and any experience in a customer service environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've helped customers in the past and your interest in digital services.
Showcase Your Curiosity: In your application, demonstrate your insatiable curiosity and willingness to learn. Mention any recent technology news or trends that excite you and how they relate to the banking industry.
How to prepare for a job interview at Virgin Money
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, whether in person or over the phone.
✨Demonstrate Your Communication Skills
During the interview, focus on showcasing your ability to engage with different personalities. Practice active listening and be prepared to discuss how you build rapport with customers, as this is crucial for a Customer Consultant role.
✨Highlight Your Digital Savvy
Since the role involves helping customers with digital services, be ready to talk about your interest in technology. Mention any relevant experience you have with digital tools or platforms, and show your eagerness to learn more.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of scenarios where you resolved issues or provided solutions, and be ready to explain your thought process and the outcome.