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- Tasks: Welcome customers, resolve queries, and educate on digital services.
- Company: Join Virgin Money, a leading digital bank with over 180 years of experience.
- Benefits: Enjoy 38.5 days holiday, flexible working, and generous family leave.
- Why this job: Be the face of Virgin Money, making customers happier about money in a fun environment.
- Qualifications: Passion for customer service and great communication skills are essential.
- Other info: Apply quickly as we may close early due to high interest.
The predicted salary is between 19500 - 20500 £ per year.
Business Unit / Team: Branch Network
Starting Salary Range: £23,500 - £25,000 per annum DOE + red-hot benefits
Contract Type: 18 Month FTC, Part Time 21 Hours
Live for progression with more ‘pop’. Live a life more Virgin. Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Mansfield branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you’re looking for!
What you’ll be doing…
- Welcoming our lovely customers to the Branch
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process
- Resolving any queries customers may have with their banking
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution
- Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone
- You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community
We need you to have…
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities
- A flexible and positive working approach to suit customer needs and business demands
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way
- A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news
It’s a bonus if you have but not essential…
- Some financial services experience
- Knowledge of banking products
- Working knowledge of Microsoft Office applications
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
- Up to five extra paid well-being days per year
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
- Market-leading pension
- Free private medical cover, income protection and life assurance
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
- Ability to work anywhere in the UK (where the role allows)
And there’s no waiting around, you’ll enjoy these benefits from day one.
Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money. We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with. We’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people’s lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money’, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money. Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.
Now the legal bit. Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK. If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.
Customer Consultant employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with Virgin Money's values and mission. Understanding their commitment to making customers happier about money will help you align your responses during interviews and showcase your enthusiasm for the role.
✨Tip Number 2
Engage with Virgin Money on social media platforms. This not only keeps you updated on their latest news and initiatives but also allows you to interact with current employees, giving you insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for a customer, as this will demonstrate your passion for delivering excellent service, which is crucial for the Customer Consultant role.
✨Tip Number 4
Showcase your digital skills during the application process. Since the role involves helping customers with digital services, be ready to discuss any relevant experience or interest in technology that can enhance customer interactions.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've engaged with customers face-to-face or over the phone, and showcase your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your enthusiasm for the role. Mention specific examples of how you've resolved customer queries or improved customer experiences in previous positions.
Showcase Your Digital Skills: Since the role involves educating customers on digital services, highlight any experience you have with technology and your willingness to learn about new digital tools. This will demonstrate your keen interest in all things digital.
Research Virgin Money: Familiarise yourself with Virgin Money's values and mission, particularly their focus on making customers happier about money. Incorporate this understanding into your application to show that you're aligned with their goals.
How to prepare for a job interview at Virgin Money
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with the role of a Customer Consultant.
✨Demonstrate Your Digital Savvy
Since the role involves educating customers about digital services, be prepared to discuss your own experiences with technology. Highlight any relevant skills or knowledge you have about digital banking or online services to show you're up-to-date with current trends.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions asked. This will not only help you provide better answers but also demonstrate your ability to engage with different personalities, which is crucial for building rapport with customers.
✨Prepare Questions About the Company
Show your interest in Virgin Money by preparing thoughtful questions about their culture, values, and future goals. This will reflect your insatiable curiosity and commitment to understanding how you can contribute to their mission of making customers happier about money.
