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For Companies At a Glance
- Tasks: Welcome customers, resolve queries, and educate on digital services.
- Company: Join Virgin Money, a pioneering mutual bank focused on fair and rewarding banking.
- Benefits: Enjoy 38.5 days holiday, flexible benefits, and free private medical cover from day one.
- Why this job: Be part of a fun, inclusive team making a positive impact in the community.
- Qualifications: Passion for customer service and great communication skills are essential.
- Other info: Opportunity to work in a vibrant Glasgow branch with a supportive culture.
The predicted salary is between 19500 - 21000 £ per year.
Business Unit: Branch Network
Salary Range: £23,500 - £25,000 per annum DOE + Benefits
Contract Type: Permanent, 35 Hours Full Time
Our Team
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Glasgow City branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you’re looking for!
What you’ll be doing
- Welcoming our lovely customers to the branch
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process
- Resolving any queries customers may have with their banking
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution
- Working with awesome colleagues across our branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone
- You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community
We need you to have
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities
- A flexible and positive working approach to suit customer needs and business demands
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way
- A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news
It’s a bonus if you have but not essential
- Some financial services experience
- Knowledge of banking products
- Working knowledge of Microsoft Office applications
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there’s no waiting around, you’ll enjoy these benefits from day one.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we’re the UK’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we’ll need you to confirm you have the right to work in the UK.
If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.
Customer Consultant employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with Virgin Money's values and mission. Understanding their commitment to customer service and community engagement will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about banking products and services. This will help you articulate your thoughts clearly and build rapport, which is crucial for a Customer Consultant role.
✨Tip Number 3
Stay updated on the latest digital banking trends and technologies. Being knowledgeable about these topics will not only impress your interviewers but also demonstrate your genuine interest in helping customers navigate digital services.
✨Tip Number 4
Network with current or former employees of Virgin Money through platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've engaged with customers face-to-face or over the phone, showcasing your communication skills and ability to build rapport.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your enthusiasm for the role. Mention specific examples of how you've resolved customer queries or improved customer experiences in previous positions.
Showcase Your Digital Skills: Since the role involves educating customers on digital services, include any experience you have with technology or digital tools. Highlight your willingness to learn about new technologies and how you can help customers adapt.
Express Your Team Spirit: In your application, convey your ability to work collaboratively with colleagues. Share examples of how you've contributed to team goals in past roles, demonstrating your positive and flexible working approach.
How to prepare for a job interview at Virgin Money
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, as this will resonate well with the interviewers.
✨Demonstrate Your Communication Skills
Since the role involves engaging with a variety of personalities, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your ability to build rapport and resolve queries effectively.
✨Highlight Your Digital Savvy
Given the emphasis on digital services, be prepared to discuss your interest in technology and any relevant experience you have. Mention how you’ve helped others navigate digital platforms or how you stay updated with tech trends.
✨Prepare Questions for the Interviewers
Show your insatiable curiosity by preparing thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the branch. This not only demonstrates your interest but also helps you assess if the role is the right fit for you.
