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For Companies At a Glance
- Tasks: Welcome customers, resolve queries, and provide digital service guidance.
- Company: Join Virgin Money, a fun and inclusive bank making a difference.
- Benefits: 38.5 days holiday, flexible benefits, and market-leading pension from day one.
- Why this job: Be the face of banking, help others, and enjoy a rewarding career.
- Qualifications: Passion for customer service and great communication skills required.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 20000 - 21000 £ per year.
Search our opportunities to find your fit
Apply now Job no: 699701
Work type: Permanent Full Time
Location: Barnsley
Categories: Customer Service
Business Unit: Branch Network
Salary Range: £23,500 – £25,000 per annum DOE + Benefits
Location: Barnsley
Contract Type: Permanent, 35 Hours – Full Time
Our Team
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Barnsley branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you’re looking for!
What you’ll be doing
- Welcoming our lovely customers to the Branch.
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking.
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
- Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
- You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community.
We need you to have
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news.
It’s a bonus if you have but not essential
- Some financial services experience.
- Knowledge of banking products.
- Working knowledge of Microsoft Office applications.
Red Hot Rewards
- Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there\’s no waiting around, you\’ll enjoy these benefits from day one.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we\’re the UK\’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we\’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com. Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we\’ll need you to confirm you have the right to work in the UK.
If you\’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years\’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we\’ll ask for six years of regulatory references, and once in the role, you\’ll be subject to periodic employment checks.
Advertised: 29 Oct 2025 GMT Standard Time
Applications close: 12 Nov 2025 GMT Standard Time
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Customer Consultant employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Customer Consultant. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! Virgin Money is all about fun and connection, so don’t be afraid to let your true self shine during the interview. Share stories that highlight your customer service skills and your passion for helping others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your genuine passion for helping others. We want to see that you’re excited about delivering a heartfelt service to our customers, so share any relevant experiences or stories that showcase this.
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Whether it’s your communication style or your enthusiasm for digital services, we want to get a sense of who you are and how you’d fit into our team.
Tailor Your Application: Take the time to tailor your application to the role. Mention specific skills or experiences that align with what we’re looking for in a Customer Consultant. This shows us that you’ve done your homework and are genuinely interested in joining our fabulous Barnsley branch.
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Virgin Money
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about your past experiences and how they relate to the role of a Customer Consultant. Be ready to share specific examples of how you've helped customers in the past, as this will show your genuine passion for delivering brilliant service.
✨Show Off Your Digital Savvy
Since the role involves helping customers with digital services, make sure you highlight your interest and knowledge in technology. Prepare to discuss any relevant experience you have with digital tools or platforms, and be ready to explain how you would educate customers on the benefits of these services.
✨Practice Your Communication Skills
Great communication is key in this role, so practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on building rapport and engaging in conversation. This will help you feel more comfortable when discussing customer needs during the actual interview.
✨Embrace the Virgin Money Culture
Familiarise yourself with Virgin Money's values and culture. They’re all about being inclusive, having fun, and making a positive difference. Think about how you can demonstrate these values in your responses, and be prepared to share how you would contribute to their mission of 'Banking but fairer'.
