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For Companies At a Glance
- Tasks: Welcome customers, resolve queries, and educate on digital services in a fun environment.
- Company: Join Virgin Money, a forward-thinking bank with a mission to make banking fairer.
- Benefits: Enjoy 38.5 days holiday, flexible benefits, and health perks from day one.
- Why this job: Make a real difference in customers' lives while having fun and growing your skills.
- Qualifications: Passion for customer service and great communication skills are essential.
- Other info: Be part of an inclusive culture that celebrates individuality and teamwork.
The predicted salary is between 23500 - 25000 £ per year.
Search our opportunities to find your fit
Apply now Job no: 110075
Work type: Permanent Full Time
Location: Rochdale
Categories: Customer Service
Business Unit: Branch Network
Salary Range:£25,250 per annum DOE + Benefits
Location:Rochdale
Contract Type:Permanent Full Time
Our Team
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Rochdale branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you’re looking for!
What you’ll be doing
- Welcoming our lovely customers to the Branch.
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking.
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
- Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
- You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community.
We need you to have
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news.
It’s a bonus if you have but not essential
- Some financial services experience.
- Knowledge of banking products.
- Working knowledge of Microsoft Office applications.
Red Hot Rewards
- 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
- Private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our flexible benefits scheme
- Life assurance to provide peace of mind for you and your loved ones
- Up to 2 days of paid volunteering a year
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of theNationwide group,together we\’re the UK\’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we\’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
We’re in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at https
#J-18808-Ljbffr
Customer Consultant employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know Virgin Money! Research their values and culture so you can show how you fit in. When you walk into that interview, let your passion for customer service shine through.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable talking about your experiences and how they relate to the role of a Customer Consultant.
✨Tip Number 3
Be ready to showcase your digital savvy! Brush up on the latest tech trends and think about how you can help customers navigate digital services. This will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Virgin Money team.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your genuine passion for helping others. Share any experiences you've had in customer service, even if they're not directly related to banking. We love seeing that enthusiasm!
Be Yourself: Let your personality shine through in your application! We want to know who you are beyond your qualifications. Use a friendly tone and don’t be afraid to show your unique style. Remember, we’re all about being authentic at Virgin Money.
Tailor Your Application: Take the time to tailor your application to the role of Customer Consultant. Mention specific skills or experiences that align with what we’re looking for, like your communication skills or your interest in digital services. It shows us you’ve done your homework!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Virgin Money
✨Know Your Stuff
Before the interview, make sure you’re familiar with Virgin Money’s values and services. Brush up on their digital offerings and think about how you can help customers navigate these. This will show your genuine interest in the role and the company.
✨Showcase Your People Skills
As a Customer Consultant, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you resolved queries or built rapport – these stories will highlight your ability to connect with different personalities.
✨Be Curious
Demonstrate your insatiable curiosity by asking insightful questions during the interview. This not only shows your eagerness to learn but also reflects your desire to provide the best solutions for customers. It’s a great way to engage with the interviewer too!
✨Embrace Flexibility
Highlight your flexible working approach and how you adapt to meet customer needs. Share experiences where you’ve had to adjust your plans or strategies to ensure customer satisfaction. This will resonate well with the team’s collective goals.