At a Glance
- Tasks: Welcome customers, resolve queries, and promote digital services in a fun environment.
- Company: Join Virgin Money, a forward-thinking bank focused on community and customer service.
- Benefits: Enjoy 38.5 days holiday, flexible benefits, and health cover from day one.
- Other info: Be part of an inclusive culture that celebrates individuality and teamwork.
- Why this job: Make a real difference in people's lives while having fun at work.
- Qualifications: Passion for customer service and great communication skills are essential.
The predicted salary is between 23500 - 25000 £ per year.
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
- £25,000 per annum DOE Benefits Location: Burnley Contract Type: Permanent, 35 Hours
- Full Time Our Team Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily.
Our fabulous Burnley branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you’re looking for! What you’ll be doing • Welcoming our lovely customers to the Branch.
• Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
• Resolving any queries customers may have with their banking.
• Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
• Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
• You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community.
We need you to have • Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.
• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• A flexible and positive working approach to suit customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
• A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news.
It’s a bonus if you have but not essential • Some financial services experience.
• Knowledge of banking products.
• Working knowledge of Microsoft Office applications.
Red Hot Rewards • Generous holidays
- 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there\'s no waiting around, you\'ll enjoy these benefits from day one.
If we’re lucky to receive a lot of interest, we may close the advert early.
Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money Virgin Money is so much more than just a bank.
As part of the Nationwide group, together we\'re the UK\'s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society .
With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey.
Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference.
Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money At Virgin Money, we celebrate everyone.
We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.
We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we\'re committed to removing any obstacles to inclusion.
If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we\'ll need you to confirm you have the right to work in the UK.
If you\'re successful in securing a role with us, there are some checks you need to complete before starting.
These include credit and criminal record checks and three years\' worth of satisfactory references.
If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we\'ll ask for six years of regulatory references, and once in the role, you\'ll be subject to periodic employment checks.d02fcfcb-6df4-40ee-95cf-3eb059ce3173
Customer Consultant in Reedley employer: Virgin Money
At Virgin Money, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Burnley branch where customer service is at the heart of what we do. With generous benefits including 38.5 days of annual leave, flexible working options, and a commitment to employee growth, we empower our Customer Consultants to thrive while making a meaningful impact in the community. Join us to be part of a collaborative team that values inclusivity and celebrates individuality, all while delivering fair and rewarding banking solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Reedley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can help customers feel valued and understood.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Virgin Money is all about being genuine and having fun, so don’t be afraid to show your passion for helping others and your interest in digital services.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Consultant in Reedley
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your genuine enthusiasm for helping customers. Share any relevant experiences or stories that highlight your commitment to delivering excellent service, whether it's face-to-face or over the phone.
Be Yourself:We want to know the real you! Don’t be afraid to showcase your personality in your application. Use a friendly tone and let your unique voice shine through, as we value authenticity and diversity in our team.
Highlight Your Digital Savvy:Since we’re all about embracing digital services, make sure to mention any experience or interest you have in technology. Whether it’s using apps or keeping up with tech trends, show us how you can help our customers navigate the digital world.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Virgin Money
✨Know Your Stuff
Before the interview, make sure you understand Virgin Money's values and services. Familiarise yourself with their digital offerings and how they benefit customers. This will help you demonstrate your genuine passion for helping others and your ability to engage with customers effectively.
✨Showcase Your Communication Skills
As a Customer Consultant, great communication is key. Practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you've successfully built rapport with customers or resolved queries. This will show that you can connect with different personalities.
✨Be Curious and Ask Questions
During the interview, don’t hesitate to ask questions about the role and the team. This shows your insatiable curiosity and eagerness to learn. It also gives you a chance to find out more about how you can contribute to the branch and its goals.
✨Embrace the Digital World
Since the role involves helping customers with digital services, express your enthusiasm for technology. Share any relevant experiences you have with digital tools or platforms. This will highlight your keen interest in keeping up with tech trends and your ability to educate customers on these services.
