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- Tasks: Welcome customers, resolve queries, and promote digital services in a fun environment.
- Company: Join Virgin Money, a forward-thinking bank with a community focus.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Why this job: Make a real difference in customers' lives while having fun at work.
- Qualifications: Passion for customer service and great communication skills are essential.
- Other info: Flexible working hours and opportunities for career progression await you.
The predicted salary is between 25250 - 25250 £ per year.
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Cleckheaton branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you’re looking for!
What you’ll be doing:
- Welcoming our lovely customers to the Branch.
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking.
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
- Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
- You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community.
We need you to have:
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news.
It’s a bonus if you have but not essential:
- Knowledge of banking products.
- Working knowledge of Microsoft Office applications.
Red Hot Rewards:
- 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
- Private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance-related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our flexible benefits scheme.
- Life assurance to provide peace of mind for you and your loved ones.
- Up to 2 days of paid volunteering a year.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we’re the UK’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference.
Be yourself at Virgin Money:
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Customer Consultant in Cleckheaton employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Cleckheaton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Customer Consultant. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Share stories that highlight your customer service skills and how you’ve made a difference in previous roles. Remember, they want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Consultant in Cleckheaton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. Share any relevant experiences or stories that highlight your commitment to delivering excellent service.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Virgin Money
✨Know Your Stuff
Before the interview, make sure you understand Virgin Money's values and services. Familiarise yourself with their digital offerings and how they benefit customers. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Consultant, you'll be engaging with a variety of personalities. Prepare examples of how you've built rapport with customers in the past. Think about times when you resolved queries or provided exceptional service, as these stories will highlight your communication skills.
✨Embrace Your Curiosity
Demonstrate your insatiable curiosity by asking insightful questions during the interview. This shows that you're eager to learn and genuinely interested in helping customers. It also reflects your enthusiasm for keeping up with digital trends, which is a key aspect of the role.
✨Be Positive and Flexible
Highlight your positive attitude and flexibility in adapting to customer needs. Share experiences where you successfully adjusted your approach to meet different demands. This will reassure the interviewers that you can thrive in a dynamic environment like Virgin Money.