Change Development Programme

Business Unit: Chief Operating Office (COO)

Location: Glasgow or Newcastle – you’ll be expected to work some days in the office as we recognise the importance of in person connections and how they shape your learning experience. We’re flexible though and will discuss likely work patterns with you during the hiring and onboarding process.

Contract: Permanent / Full time (35 hours per week)

Our Teams

Are you analytical, curious and driven to make a difference? Do you thrive on solving problems, managing complexity, and seeing ideas become reality? Our 18‑month Change Development Programme (CDP) is designed to launch your career in Business Analysis or Project Management, giving you the tools and experience to lead change that matters – delivering better outcomes for our customers and driving the continued growth of our business.

Our Chief Operating Office (COO) function where the Change Development Programme sits within, is more than IT – it’s the engine that drives Virgin Money’s transformation into a modern mutual. COO is responsible for:

• Driving digital innovation through our strategy and the introduction of new technologies and frameworks that drive better customer experiences.
• Building resilient infrastructure through supporting critical business services and empowering internal technology teams to deliver with confidence.
• Creating scalable IT capabilities that ensure seamless journeys for both customers and colleagues.
• Delivering our data strategy that enables smarter decision‑making across the business.
• Safeguarding our bank and customers through strong security, governance, and control frameworks.

What you’ll be doing

Over the course of an 18‑month programme you will work across a range of change initiatives varying in size, scale and complexity. You’ll gain exposure to different delivery methodologies and concepts, development opportunities and industry‑wide (Business Analyst & Project Manager) certifications including the APM Project Fundamentals Qualification (PFQ) and the BCS Foundation Certificate in Business Analysis.

Our opportunities include:

• Business Analysts: are responsible for bridging the gap between our stakeholders and technical experts, creating positive change. Our Business Analysts identify and prioritise valuable business opportunities, define clear initiative scopes, and support change delivery using established tools and methods.
• Project Managers: lead impactful change initiatives and foster collaboration across teams. Our Project Managers proactively manage risks, assumptions, issues, and dependencies (RAID) while planning and delivering projects using the most effective change methodologies. You’ll facilitate stakeholder and technical expert meetings to ensure clear, transparent communication and champion a culture of continuous improvement.

We need you to have

We’re looking for ambitious, purpose‑driven candidates who want to build a career in Change. Whether you’re a recent graduate, returning to work, or changing careers, we’re interested in your potential. What we look for:

• Enthusiasm for solving problems and learning in a dynamic, evolving space.
• Ability to interpret complex information and insights and present them in a clear, engaging way to support decision‑making.
• A growth mindset and a clear ambition to develop professionally.
• A methodical approach to work, with strong attention to detail and awareness of the bigger picture.
• Strong written and verbal communication skills, with the ability to collaborate effectively in a team environment or work independently with confidence.
• Resilience and tenacity, with the ability to learn from both successes and setbacks.
• A positive attitude and the motivation to make a difference to customers, and communities.
• The ability to build effective working relationships and engage confidently with both technical and non‑technical stakeholders.

The extras you’ll get

• 25 days holiday per year, which increases over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance‑related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our flexible benefits scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Up to 2 days of paid volunteering a year.