Business Operations Specialist (Permanent)

Business Unit: Unsecured Lending Location: UK Hybrid with attendance as requested at VM hub’s (such as Chester / Newcastle / London) Contract type : Permanent Join our fast-paced business where we embrace change and strive for improvement. We have made significant progress in transforming into a digital bank, launching new digital propositions for customers and embedding our colleague proposition, \”A Life More Virgin.\” As we accelerate our digital agenda, it\’s an exciting time to join us. Our Credit Card team is disrupting the market, smashing targets, winning awards, and building a successful credit card business. We\’re looking for a TS2 Specialist to join our Business Operations team. This rewarding role involves turning business strategies into system or process solutions. If you have experience in solving business problems with systems and processes, we\’d love to hear from you. Configure TS2 and interfacing systems to align with business strategy and Unsecured Lending risk appetite. Define, test, and implement configurations for Unsecured Lending projects. Provide subject matter expertise to influence key business decisions on customer journey and commercial initiatives. Ensure system changes comply with regulatory and policy requirements. Deliver strategic initiatives and train junior team members through procedure documents and coaching. Follow development best practices, document requirements, and ensure test-driven development with insightful and auditable outputs. Expertise in credit card systems (configuration & integration) TS2, RPA applications, mobile apps, and interfacing systems. A basic knowledge of SQL and VBA. Experience of managing complex projects and testing / validating system changes. Knowledge of test-driven development and documentation. Proficient in using Microsoft Office tools and applications (i.e. Excel, PPT) Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. ~ Up to five extra paid well-being days per year . ~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. ~ Market-leading pension. ~ Free private medical cover, income protection and life assurance. ~ Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. We\’re all about helping you Live a Life More Virgin , so happy to talk flexible working with you. We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we\’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people\’s lives. Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. As a Disability Confident Leader, we\’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. Now the legal bit These include credit and criminal record checks and three years\’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we\’ll ask for six years of regulatory references, and once in the role, you\’ll be subject to periodic employment checks.