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For Companies At a Glance
- Tasks: Support Relationship Managers and customers with business account openings and ensure a top-notch customer experience.
- Company: Join Virgin Money, a pioneering mutual bank dedicated to fair and rewarding banking for all.
- Benefits: Enjoy 38.5 days of annual leave, flexible benefits, and free private medical cover from day one.
- Why this job: Be part of a fun, inclusive culture that values your voice and makes a positive societal impact.
- Qualifications: Excellent organisational skills, customer-focused approach, and a keen eye for detail are essential.
- Other info: Hybrid work model with occasional travel; apply quickly as the advert may close early.
The predicted salary is between 23600 - 29500 £ per year.
Business Operations Onboarding Associate
Join to apply for the Business Operations Onboarding Associate role at Virgin Money
Business Operations Onboarding Associate
Join to apply for the Business Operations Onboarding Associate role at Virgin Money
Business Unit: Group Business, Account Opening Team Salary range: £23,600 – £29,500 per annum DOE?+ benefits Location: Hybrid with occasional travel to a hub Contract type: Perm
Our Team
We pride ourselves in providing customers with a personable and professional service, and we look after our employees to ensure they \’have a voice\’, giving them genuine support and guidance, enabling them to forge a long term and successful career. Exciting opportunities exist within our Business Account Opening Team right now. If you\’re passionate about providing a best in class, tailored based service to our small business customers and supporting our Relationship Managers and are willing to do what it takes to ensure a great customer experience, then please read on.
What You\’ll Be Doing
- Supporting our Relationship Managers & Customers with new requests to open – Business Current Accounts, Currency account, Business Savings, TD\’s, Client Accounts etc.
- Delivering a professional customer experience at all times, ensuring the customer is at the heart of your activities and kept informed at all points.
- Assessing business account applications against out regulatory and internal requirements for onboarding customers.
- Building and mainlining good working relationships.
- Proactively managing a pipeline of application to support maximisation of commercial contributions and achievements.
- Maintaining and demonstrating high degrees of data quality and accuracy.
We need you to have
- Excellent organisational and administrative skills.
- Previous experience of building successful relationships both internally and externally.
- A customer focused approach.
- As superb eye for detail to ensure the accurate and timely completion of tasks.
- Knowledge of the Bank\’s policies and procedures.
- Awareness of money laundering, risk assessment and risk management policies and procedures.
- A good team player, with a \”can do\” attitude.
It\’s a Bonus If You Have But Not Essential
- Experience of Business Banking.
- Good knowledge of our business products & services.
- Experience and knowledge of dealing with sanctioned countries.
Red Hot Rewards
- Generous holidays – 38.5 days annual leave (including bank holidays and prorated if Part–Time)?plus the option to buy more.
- Up to five extra paid well-being days per year.?
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.?
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.?
And there\’s no waiting around, you\’ll enjoy these benefits from day one.
If we\’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we\’re the UK\’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you\’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.We\’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.? ?
As a Disability Confident Leader, we\’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we\’ll need you to confirm you have the right to work in the UK.
If you\’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years\’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks -?we\’ll ask for six years of regulatory references, and once in the role, you\’ll be subject to periodic employment checks.?
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Business Operations Onboarding Associate employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Onboarding Associate
✨Tip Number 1
Familiarise yourself with Virgin Money's values and mission. Understanding their commitment to providing a fairer banking experience will help you align your answers during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current employees or alumni who work at Virgin Money. They can provide insights into the company culture and the specific expectations for the Business Operations Onboarding Associate role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your organisational and administrative skills in detail. Think of specific examples where you've successfully managed multiple tasks or projects, as this is crucial for the role and will show your capability to handle the responsibilities.
✨Tip Number 4
Brush up on your knowledge of business banking products and services. Being able to speak confidently about these topics will set you apart from other candidates and show that you're proactive and well-prepared for the position.
We think you need these skills to ace Business Operations Onboarding Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Business Operations Onboarding Associate role. Emphasise your organisational skills, customer-focused approach, and any previous experience in business banking or account management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've successfully built relationships and managed customer requests in the past, demonstrating your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your organisational and administrative skills, as well as your attention to detail. Discuss your knowledge of banking policies and procedures, especially regarding risk assessment and money laundering.
Show Enthusiasm for the Company: Express your excitement about the opportunity to work at Virgin Money. Mention their commitment to inclusivity and community impact, and explain why you want to be part of an organisation that prioritises customer experience and societal good.
How to prepare for a job interview at Virgin Money
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Business Operations Onboarding Associate. Be prepared to discuss how your skills align with supporting Relationship Managers and providing excellent customer service.
✨Showcase Your Organisational Skills
Since the role requires excellent organisational and administrative skills, come prepared with examples from your past experiences that demonstrate your ability to manage multiple tasks efficiently and maintain high data quality.
✨Demonstrate Customer Focus
Prepare to discuss specific instances where you have gone above and beyond to ensure a great customer experience. Highlight your customer-focused approach and how it aligns with the company's values.
✨Familiarise Yourself with Relevant Policies
Brush up on the bank's policies and procedures, especially regarding money laundering and risk management. Being knowledgeable about these areas will show your commitment to compliance and your readiness for the role.