Branch Planning Analyst

Overview

Search our opportunities to find your fit. Apply now Job no: 699682. Work type: Permanent Full Time. Location: Remote – work from anywhere within the UK. Categories: Customer Support. Business Unit: Customer Experience. Salary Range: £23,600 – £35,400 per annum DOE + benefits. Contract Type: Permanent.

Our Team

Our Branch Resource Planning team works in a fast-paced environment where accuracy and quality are key. Daily we forecast medium to short-term planning of volumes and resources across our Operational Teams. We help ensure colleagues and calls are where they need to be, enabling excellent service for customers and supporting our goal to be the bank we aspire to be.

What you’ll be doing

• Supporting the Operational areas across the Branch Network function to provide accurate and robust forecasts and data which will highlight key areas for decision making.
• Delivering accurate planning of FTE, call volumes and processing volumes to enable effective resourcing.
• Engaging with key stakeholders to make tactical operational changes to adhere to service standards, and scheduling work appropriately.
• Providing meaningful insight to business areas on strategic opportunities to support future growth.
• Building strong relationships internally and with external stakeholders to ensure that any planning tools and models meet business and departmental objectives.

We need you to have

• Experience delivering an effective resource planning service to achieve SLAs including accurate forecasting and efficient scheduling leading to an effective capacity plan.
• Excellent Excel skills with experience in creating forecasting capacity models.
• Experience using a workforce management tool.
• Experience building and managing planning models for both telephony and processing functions.
• Experience recognising areas for improvement when analysing data and processes.
• Excellent relationship building and communication skills, with a proven track record of working with external and internal stakeholders.
• A strong ability to analyse and interpret relevant MI and insights to make recommendations and mitigate risks.
• Superb attention to detail – spotting the small details that make a big difference.
• Ability to self-manage responsibilities and deadlines with a proactive approach.
• Insatiably Curious – you’ll look for root causes and suggest improvements to shake things up.

Red Hot Rewards

• Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there’s no waiting around – you’ll enjoy these benefits from day one.

If we receive high interest, we may close the advert early. Please submit your applications as soon as possible.

Virgin Money is part of the Nationwide group, the UK\’s first full-service mutual bank serving millions of retail and business customers. Our purpose is: Banking but fairer, more rewarding and for the good of society. You’ll be part of an organisation positioned to make a difference to customers, communities and society, with a collaborative, customer-obsessed, and engaging career journey.

Be yourself at Virgin Money

We celebrate everyone. We have fun, think big, and include everyone as part of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we’re committed to removing obstacles to inclusion. If you need reasonable adjustments or support making your application, contact our Talent Acquisition team at careers@virginmoney.com.

Please note: If we receive a high volume of eligible applications, we may prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair consideration for all applicants.

Legal and application details

Now the legal bit: Although some roles allow you to be based anywhere in the UK, you must confirm you have the right to work in the UK.

If you’re successful, pre-employment checks will include credit and criminal record checks and three years of satisfactory references. For roles under the Senior Manager Regime and Certification Regime, enhanced pre-employment checks may be required (including six years of regulatory references). Once in the role, periodic employment checks apply.

Advertised: 23 Oct 2025 GMT Daylight Time

Applications close: 06 Nov 2025 GMT Standard Time

Location: Remote – work from anywhere within the UK

Work Type: Permanent Full Time