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- Tasks: Engage with customers via live chat and phone, providing expert support on credit card queries.
- Company: Join Virgin Money, a pioneering mutual bank dedicated to fair and rewarding banking for all.
- Benefits: Enjoy 38.5 days annual leave, flexible working, and comprehensive health benefits from day one.
- Why this job: Be part of a vibrant team that values customer satisfaction and makes a real impact in the community.
- Qualifications: Strong customer service experience, telephony skills, and a willingness to learn are essential.
- Other info: Hybrid work model with only two days in the office; occasional Saturday shifts required.
The predicted salary is between 19500 - 20500 £ per year.
Join to apply for the Banking Associate – Credit Cards Team role at Virgin Money
21 hours ago Be among the first 25 applicants
Join to apply for the Banking Associate – Credit Cards Team role at Virgin Money
Business Unit: COO, Digital Experience CentreSalary Range: £23,500 – £25,000 per annum DOE + Benefits Location: UK Hybrid – Glasgow or Gosforth (2 days in the office per week)
Our Team
Our Credit Cards teamwork in a fast paced, exciting environment where no two days are the same. There\’s a buzz in the department and it\’s the sound of us delightfully surprising our customers! We provide a fantastic all-round experience for new and existing customers, supporting them with a digital first attitude, and generally impressing our customers with our credit card support and expertise. Making our customers happy involves us building strong relationships, solving problems and generally – just having great conversations through our live chat, telephony and social platforms.
What You\’ll Be Doing
- Speaking with our customer through various platforms such as Live Chat and over the Phone, supporting them with their queries and questions
- Actioning changes, requests and providing expert support and information around our Credit Card products and accounts
- Work towards and achieve excellent customer outcomes managing internal admin procedures
- Have a digital first attitude so our customers can leave a conversation with the capacity to support themselves moving forward
- Go the extra mile for our Vulnerable Customers, catering support and showcasing an interaction that you wouldn\’t get anywhere else
We need you to have
- Strong experience delivering exceptional customer service in either digital or face to face environment, with a focus on creating a positive, lasting impression
- Telephony experience with the ability to effectively assist customer in a remote capacity
- Speed, accuracy and confidence to provide expert service
- An open mind to learn and adapt to processes within our area
- Basic technological expertise of handling multiple applications at once
It\’s a Bonus If You Have But Not Essential
- Experience within the Digital Banking world/financial industry
- Experience with live chat support
Shift Pattern: Our opening hours are from 8am – 6pm, Monday to Friday and Saturday 9am – 3pm. Shifts fall within these opening times following assigned shift patterns such as 08:00am – 15:30pm or 10:30am – 18:00pm. You would also be expected to work the occasional Saturday shift in which you would be given a day off midweek.
Red Hot Rewards
- Generous holidays – 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
Red Hot Rewards
- Generous holidays – 38.5 days annual leave (including bank holidays and prorated if Part–Time)?plus the option to buy more.
- Up to five extra paid well-being days per year.?
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.?
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.?
And there\’s no waiting around, you\’ll enjoy these benefits from day one.
If we\’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we\’re the UK\’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you\’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.??We\’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.? ?
As a Disability Confident Leader, we\’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we\’ll need you to confirm you have the right to work in the UK.
If you\’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years\’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks -?we\’ll ask for six years of regulatory references, and once in the role, you\’ll be subject to periodic employment checks.?
Seniority level
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Finance and Sales
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Banking Associate - Credit Cards Team employer: Virgin Money
Contact Detail:
Virgin Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Associate - Credit Cards Team
✨Tip Number 1
Familiarise yourself with the latest trends in digital banking and customer service. Understanding how technology is shaping customer interactions will help you stand out during interviews, as you'll be able to discuss relevant topics confidently.
✨Tip Number 2
Practice your communication skills, especially for live chat and telephony. Role-playing different customer scenarios with a friend can help you become more comfortable and effective in handling various queries, which is crucial for this role.
✨Tip Number 3
Research Virgin Money's values and mission. Being able to articulate how your personal values align with theirs during an interview can demonstrate your genuine interest in the company and its culture.
✨Tip Number 4
Network with current or former employees of Virgin Money on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Credit Cards Team, which can give you an edge in your application process.
We think you need these skills to ace Banking Associate - Credit Cards Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in digital or face-to-face environments. Emphasise any telephony experience and your ability to create positive impressions.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've gone the extra mile for customers in previous roles, showcasing your problem-solving skills.
Showcase Relevant Skills: Highlight your technological expertise, particularly your ability to handle multiple applications simultaneously. Mention any experience you have in the digital banking or financial industry, even if it's not essential.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Virgin Money
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've delivered exceptional service in previous roles. Highlight your ability to create positive experiences and resolve issues effectively.
✨Demonstrate Digital Proficiency
With a digital-first attitude being crucial for this position, make sure to discuss your experience with various digital platforms. Mention any relevant tools or technologies you’ve used, especially in a customer support context.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare by thinking of scenarios where you went the extra mile for a customer, particularly vulnerable ones, and how you managed those interactions.
✨Research the Company Culture
Understanding Virgin Money's commitment to inclusivity and community impact can set you apart. Familiarise yourself with their values and think about how your personal values align with theirs, as this will help you convey genuine interest during the interview.
