Application Fraud Officer

Business Unit: COO, Fraud Operations

Salary Range: £24,000 - £30,000 per annum

Location: UK Hybrid – Occasionally travel to hub

Our Team

The Application Fraud Team work within a clearly defined framework to investigate referrals across a wide range of Virgin Money product streams. Our goal is to disrupt fraudulent applications and their authors while also ensuring that genuine customers are onboarded safely and promptly. We’re looking for someone who is positive, motivated and has the confidence to get stuck into cases, using good judgement to make the right decisions. This isn’t a boring, repetitive job – you’ll be involved in reducing fraud at the root and identifying areas where we need to review and improve our defences.

What you’ll be doing:

• Reviewing customer applications to ensure they are genuine and factually accurate
• Using external fraud systems to assist in decision making
• Identifying 1st and 3rd party fraudulent applications and taking appropriate action
• Providing support and advice to the victims of impersonation
• Highlighting trends to protect our customers and the bank from future fraud

We need you to have:

• Experience of using systems such as Hunter and/or CIFAS in the prevention and detection of fraud
• Experience of investigating and identifying 1st and 3rd party fraud
• Proven ability to work proactively and achieve excellent results
• Strong time management skills with a track record of completing tasks accurately and efficiently within service level agreements
• Analytical and logical reasoning skills, with the ability to make prompt and informed decisions
• Brilliant written and verbal communication skills
• Ability to work effectively under pressure and adapt to a fast-changing environment

It’s a bonus if you have but not essential:

• Pre or post application fraud experience

Red Hot Rewards:

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
• And there’s no waiting around, you’ll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money

We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people’s lives. We’re customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we’re able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money

Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.

Now the legal bit

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK. If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.