At a Glance
- Tasks: Lead and manage a dynamic team to achieve customer-focused goals.
- Company: Join Nationwide, a leading financial services provider with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive pay, and a range of employee benefits.
- Other info: Flexible working hours with opportunities for career growth and collaboration.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Strong leadership skills and a passion for team development.
The predicted salary is between 30000 - 40000 € per year.
The Team Manager is accountable for leading, directing and managing intra‑day workflow and daily team performance. Delivery of customer‑focused medium‑term objectives and targets is the primary responsibility. They are responsible for the delivery of operating plans and management of the people within their teams. Development of colleagues and their skills is a core requirement, helping people in their teams to improve their range of capabilities to perform better in their roles. Team Managers also lead and support continuous improvement activities within their areas.
The Team Manager will report to the Operations Support Manager within Fraud Operations as part of the wider Customer Services function. The role represents the first level of hierarchical management within operations and is focused on short‑to‑medium‑term planning horizons. As part of the role, the Team Manager may also undertake daily operational tasks, including supporting escalations where required. The Team Manager is accountable for managing a team of approximately 12–16 colleagues.
The working hours are 35 hours per week for this role and are between 8am and 7pm, on the following rotational shift pattern: 9am–5pm, 4 days per week, 11am–7pm one day per week, and circa one Saturday in every five. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK‑wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you’ll spend at least two days per week, or if part time, you’ll spend 40% of your working time, based at our Swindon office. If you are aligned to our Glasgow, Gosforth or Leeds hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events at these locations.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Team Manager employer: Virgin Money UK
At Nationwide, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee development and well-being. As a Team Manager, you'll benefit from a hybrid working model that fosters collaboration while allowing flexibility, alongside a competitive benefits package that recognises your contributions. Our commitment to continuous improvement and meaningful relationships ensures that you will thrive in your role, making a real impact within our dynamic team based in Swindon.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Nationwide, especially in the Fraud Operations team. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your leadership style! Think of examples where you've developed colleagues or led improvement initiatives. We want to see how you can bring that experience to the Team Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Show Your Leadership Skills:As a Team Manager, we want to see how you lead and support your team. Share examples of how you've developed colleagues and improved team performance in your previous roles. This will help us understand your approach to management.
Be Customer-Focused:Remember, the role is all about delivering customer-focused objectives. Highlight any experiences where you've successfully met customer needs or improved service delivery. This shows us you're aligned with our values.
Tailor Your Application:Make sure your application speaks directly to the job description. Use similar language and terminology to demonstrate that you understand what we're looking for. This helps us see you as a great fit for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Virgin Money UK
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of a successful team. Think about how you can lead and manage a group of 12-16 colleagues effectively. Be ready to share examples of how you've developed team members' skills in the past.
✨Showcase Your Customer Focus
As a Team Manager, delivering customer-focused objectives is key. Prepare to discuss specific instances where you've improved customer satisfaction or streamlined processes. Highlight your ability to balance operational tasks with team development.
✨Emphasise Continuous Improvement
This role involves leading continuous improvement activities. Come prepared with ideas on how you’ve implemented changes in previous roles that led to better performance. Show that you're proactive and always looking for ways to enhance team efficiency.
✨Be Ready for Operational Scenarios
Since you'll be handling daily operational tasks, think about potential scenarios you might face in this role. Prepare to discuss how you would support escalations and manage workflow effectively, demonstrating your problem-solving skills.
